Host/Hostess- Pier Top PT

Pier Sixty Six•Fort Lauderdale, FL

5d•Onsite

About The Position

Pier Sixty-Six Resort is seeking a well-rounded and experienced Host/Hostess to join its team at Pier Top, a high-end cocktail lounge on the top floor of the resort’s iconic tower. The high-volume venue features craft cocktails and live entertainment and offers luxury products and service in a dynamic environment. Reporting to the outlet General Manager, the Host/Hostess supports the lounge by welcoming and engaging guests, coordinating seating, and helping maintain smooth service. The role requires personalized hospitality, professionalism, and the ability to work effectively in a busy environment.

Requirements

Minimum of one year of Host or related experience.
Ability to speak, comprehend, read, and write English.
Effective communication skills.
Ability to implement and uphold service standards.
Ability to prioritize and organize work assignments.
Ability to interact with resort associates and guests.
Ability to work well in stressful, high-pressure situations.
Ability to stand or walk for extended periods.
Ability to stand and walk for extended periods throughout a shift while greeting and assisting guests.
Ability to frequently bend, reach, stoop, stretch, and perform movements needed for hosting duties.
Ability to lift and carry menus, reservation books, supplies, small packages, and other items weighing up to 15 pounds.
Ability to move throughout the restaurant, host stand, lobby, and designated guest areas to escort guests and coordinate seating.
Ability to maneuver safely through dining areas shared by guests and service Team Members.
Ability to operate computers, tablets, telephones, reservation systems, and point-of-sale equipment for extended periods.
Ability to perform repetitive hand and finger movements associated with typing, handling menus, managing reservations, and operating electronic devices.
Ability to maintain visual attention to reservation systems, seating charts, guest information, and dining room activity.
Ability to hear and communicate clearly with guests and Team Members in a busy restaurant environment.
Ability to maintain balance and coordination while escorting guests and navigating dining areas.
Ability to remain alert, attentive, and professional during extended shifts, including evenings, weekends, and holidays.
Ability to work in varying environmental conditions, including indoor and outdoor dining areas.
Ability to maintain a polished and professional appearance and demeanor in guest-facing duties.

Nice To Haves

High school diploma or GED recommended.
Some college experience or a degree recommended.
Energetic, enthusiastic, and motivated disposition.

Responsibilities

Warmly greet guests upon arrival and provide a personalized welcome.
Assist guests with seating arrangements based on their preferences and group size.
Manage the waitlist during peak hours, provide accurate wait-time estimates, and keep guests informed.
Keep the hostess station organized, including menus, reservation books, and seating charts.
Coordinate seating assignments with servers and bartenders to support timely service.
Monitor guest flow and address potential service issues or concerns.
Answer phone calls, take reservations, and provide information about the lounge and resort amenities.
Maintain professional, courteous, and hospitable interactions with guests and colleagues.
Collaborate with food and beverage, guest services, and other departments to enhance the guest experience.
Handle guest inquiries, complaints, and special requests professionally and efficiently.
Follow departmental policies and procedures and communicate effectively with peers, management, and other employees.
Listen effectively and seek to understand.
Perform related duties as required.
Maintain the cleanliness of the immediate work area and general property.
Follow resort grooming, dress, and uniform standards.
Be courteous to guests and coworkers and maintain behavior consistent with the Employee Handbook's sexual harassment and hostile work environment policy.
Maintain complete knowledge of all outlet offerings.
Perform additional duties assigned by a supervisor or management to support departmental operations and guest service standards.