Host/Hostess- Pier Top PT

CoralTree Hospitality • Fort Lauderdale, FL

3d • Onsite

About The Position

Pier Sixty-Six Resort is seeking a Host/Hostess to join the team at Pier-Top, its high-end cocktail lounge on the top floor of the resort’s iconic tower. The high-volume lounge offers luxury products and service in a dynamic environment, with a focus on personalized service and guest engagement. Reporting to the outlet General Manager, the Host/Hostess supports the lounge by welcoming guests, coordinating seating, managing reservations and waitlists, and helping deliver a polished guest experience.

Requirements

• Energetic, enthusiastic, and motivated.
• Able to speak, comprehend, read, and write English.
• Effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with resort associates and guests.
• Ability to work effectively in stressful, high-pressure situations.
• At least one year of Host or related experience required.
• Able to stand or walk for extended periods.
• Able to bend, reach, stoop, and stretch as needed for guest assistance and hosting duties.
• Able to lift and carry items weighing up to 15 pounds.
• Able to operate computers, tablets, telephones, reservation systems, and point-of-sale equipment for extended periods.
• Able to communicate clearly and hear guests and team members in a busy restaurant environment.
• Able to work extended shifts, including evenings, weekends, and holidays.
• Able to work in indoor and outdoor dining areas.

Nice To Haves

• High school diploma or GED recommended.
• Some college experience or a degree recommended.

Responsibilities

• Warmly greet guests upon arrival and provide a personalized, hospitable welcome.
• Assist guests with seating arrangements based on preferences and group size.
• Manage the waitlist during peak hours, provide accurate wait-time estimates, and keep guests informed.
• Maintain an organized hostess station, including menus, reservation books, and seating charts.
• Coordinate seating assignments with servers and bartenders to support timely service.
• Monitor guest flow and anticipate or address service issues and guest concerns.
• Answer phone calls, take reservations, and provide information about the lounge and resort amenities.
• Uphold resort standards of professionalism, courtesy, and hospitality when interacting with guests and colleagues.
• Collaborate with food and beverage, guest services, and other departments to enhance the guest experience.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Follow departmental policies and procedures.
• Communicate effectively with peers, management, and front- and back-of-house employees, and practice effective listening.
• Perform related duties as required.
• Maintain the cleanliness of the immediate work area and general property.
• Follow resort grooming, dress, and uniform standards.
• Maintain conduct consistent with the Employee Handbook's sexual harassment and hostile work environment policy.
• Maintain complete knowledge of all outlet offerings.
• Perform additional duties assigned by a supervisor or management to support operations and guest service.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality-managed properties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED