Final Cut Host/Hostess

PENN Entertainment • Columbus, OH

3d

About The Position

The Host/Hostess provides fast, friendly, professional, and responsive customer service to restaurant guests and staff. The role welcomes and seats guests, maintains seating and reservation records, monitors table availability, and helps keep the restaurant clean and organized. The Host/Hostess also assists wait staff and bus persons, completes closing duties, shares information about casino events and locations, and helps guests return to play.

Requirements

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• Must be able to read, write legibly, understand, and speak English.
• Excellent customer service and communication skills.
• Available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Able to work in constricting areas and tolerate noise and bright lights.
• Able to work at a fast pace in often crowded or noisy environments.
• Physically mobile, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 100 lbs., and to reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Responsibilities

• Greet and welcome each guest entering the restaurant.
• Seat guests according to specified rotation requirements.
• Maintain proper seating and reservation documentation.
• Monitor the restaurant for table availability.
• Keep the designated work area clean and organized, and assist in maintaining dining room and cashiering-area cleanliness according to health and safety standards.
• Assist wait staff and bus persons, including refilling water glasses and coffee cups, helping pre-bus and bus tables, and attending to guest needs.
• Complete all assigned closing duties at the end of the shift.
• Know and promote current casino events and programs and provide directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to get back in play.
• Assist with duties deemed necessary by supervisors.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED