Sensei by Nobu Host/ess - Casual

Four Seasons Hotels and Resorts

3d • Onsite

About The Position

The Host/ess at Sensei Lāna’i, A Four Seasons Resort, creates a warm and welcoming first impression by greeting guests, managing reservations and seating arrangements, and ensuring a smooth flow of restaurant service. The role introduces guests to the restaurant concept, menu offerings, and daily specials; escorts guests to their tables; and communicates dining preferences and special requests to the service team. The Host/ess maintains a clean, organized, guest-ready host stand and waiting area, as well as menus and reservation records, and uses guest profiles to provide personalized, anticipatory service. The position also supports restaurant operations during busy periods and special events, responds professionally to guest inquiries and feedback, and helps ensure a positive dining experience.

This is a casual position. The hospitality business operates seven days a week, 24 hours a day, so scheduled days and times may vary based on need. Weekend and holiday availability is required. Candidates must have legal authorization to work in the United States, obtain a Hawaii State Department of Health TB clearance card, and hold a Hawaii Food Handler’s Card. The role requires standing for extended periods and lifting, pushing, and pulling as needed, including lifting up to 50 pounds.

Requirements

• Must possess legal work authorization in the United States.
• Must obtain a Tuberculosis (TB) clearance card as required by the Hawaii State Department of Health.
• A Hawaii Food Handler’s Card is required.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to push and pull as needed during shifts.
• Availability to work weekends and holidays; scheduled days and times may vary based on business needs.

Responsibilities

• Welcome guests, manage reservations and seating arrangements, and maintain an efficient flow of service.
• Introduce guests to the restaurant concept, menu offerings, and daily specials; escort them to their tables and communicate dining preferences and special requests to the service team.
• Maintain an organized, clean, guest-ready host stand and waiting area, menus, and reservation records according to presentation standards.
• Manage guest information, preferences, special occasions, and requests in reservation systems, using guest profiles to provide personalized and anticipatory service.
• Support restaurant operations during high-volume periods and special events, including table setup, breakdown, and upkeep of table décor and ambiance elements.
• Respond promptly and professionally to guest inquiries, concerns, and feedback to support guest satisfaction.

Benefits

• Competitive wages.
• Complimentary employee meals.
• Dry cleaning for employee uniforms.
• Inclusive and diverse employee engagement and recognition events throughout the year.
• Learning and development programs.

What This Job Offers

• Education Level: No Education Listed