Osteria Mozza Host/ess
About The Position
The Host/ess at Osteria Mozza at Four Seasons Resort Lāna’i is the first point of contact for guests, providing a warm welcome and introducing them to the restaurant experience. The role involves managing reservations and seating, communicating restaurant and menu information, escorting guests, recording preferences, and working with servers and other restaurant staff to provide personalized, seamless service. The Host/ess maintains an orderly and polished host stand and waiting area, keeps menus in presentable condition, and helps with table setup and breakdown, including table lighting and floral elements. The position also responds professionally to guest questions, concerns, and complaints and supports the team during busy periods and special events. Scheduled days and times may vary according to business needs; weekend and holiday availability is required.
Requirements
- Must possess legal work authorization in the United States.
- Must obtain a Tuberculosis (TB) clearance card and Hawaii Food Handler’s Card, as required by the Hawaii State Department of Health.
- Ability to stand for extended periods, lift up to 50 lbs, and push or pull as needed during shifts.
- Guest-focused mindset with strong interpersonal and communication skills.
- Ability to enhance the guest experience and demonstrate strong attention to detail while keeping a clean, organized, and well-stocked workspace.
- Availability to work weekends and holidays; scheduled days and times may vary based on business needs.
Responsibilities
- Welcome guests, manage reservations, and coordinate seating to support guest flow and the dining experience.
- Explain the restaurant concept, daily food and beverage specials, and menu offerings.
- Escort guests to assigned tables, obtain water preferences, and communicate relevant information to servers and server assistants.
- Keep the host stand, waiting areas, and reservation records clean and organized.
- Ensure menus are clean, polished, and free of stains or wrinkles.
- Accurately enter and manage guest information in the reservations system, including special requests, occasions, and preferences; cross-reference Golden and OpenTable profiles.
- Assist servers and restaurant staff during busy periods and special events.
- Support table setup and breakdown, including table lighting and floral elements.
- Respond promptly, courteously, and professionally to guest inquiries, concerns, and complaints.
Benefits
- Retirement Plan
- Wellness Credit
- Paid Time Off
- Holiday Pay
- 100% employer-paid medical, dental, and vision benefits
- Complimentary stays and exclusive discounts at Four Seasons worldwide
- Complimentary employee meals
- Dry cleaning for employee uniforms
- Subsidized on-island housing and other resources
- Employee engagement and recognition events
- Learning and development programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
