Osteria Mozza AM Dining Assistant
About The Position
The Dining Assistant supports the front-of-house team at Osteria Mozza at Four Seasons Resort Lāna’i by maintaining a clean, organized dining environment and assisting servers with smooth, efficient service. The role helps manage meal pacing by clearing finished plates and preparing silverware and plateware for upcoming courses, while contributing to an exceptional guest experience. The position includes attending to guest needs and concerns, clearing and resetting tables, keeping dining and side-station areas clean and stocked, assisting with beverage and coffee service setup, and supporting the dining team during busy periods. Duties also include preparing dining-room sections before service and moving chairs and tables weighing up to 50 pounds. Scheduled days and times may vary based on operational needs; weekend and holiday availability is required.
Requirements
- Must possess legal work authorization in the United States.
- Must obtain a Tuberculosis (TB) clearance card and Hawaii Food Handler’s Card, as required by the Hawaii State Department of Health.
- Must be available to work weekends and holidays; scheduled days and times may vary based on operational needs.
- Ability to stand for extended periods, lift up to 50 pounds, and push or pull as needed during shifts.
- Guest-focused mindset with strong interpersonal and communication skills.
- Ability to upsell to enhance the guest experience.
- Strong attention to detail and ability to keep a workspace clean, organized, and well-stocked.
Nice To Haves
- Maui Liquor Card; preferred but not required.
Responsibilities
- Anticipate guest needs, check guest satisfaction, offer suggestions, and respond promptly and appropriately to guest concerns and requests.
- Clear used dishes, glassware, and utensils during service; transport dirty dishes to the kitchen or dishwashing area.
- Wipe down and sanitize tables between guests and reset them with clean linens, silverware, plates, and condiments.
- Assist with remarking and setting silverware and plateware for subsequent courses.
- Refill water glasses, napkins, and condiments; remove trash; and keep side stations and dining-room areas clean and organized.
- Restock supplies and maintain par levels for water, juices, sodas, and non-alcoholic beverages.
- Demonstrate knowledge of coffee, teas, and specialty after-dinner drinks, including proper setup and service vessels.
- Polish silverware and glassware; set up ice buckets and water stations; and complete side-station setup and breakdown before and after service.
- Assist with clearing and resetting tables during peak periods and support team members during busy service.
- Help set up dining-room sections before service to optimize guest flow and reservations.
- Move chairs and tables weighing up to 50 pounds.
Benefits
- Retirement plan
- Wellness credit
- Paid time off
- Holiday pay
- Employer-paid medical benefits
- Employer-paid dental benefits
- Employer-paid vision benefits
- Complimentary stays and exclusive discounts at Four Seasons worldwide
- Complimentary employee meals
- Dry cleaning for employee uniforms
- Subsidized on-island housing and other resources
- Employee engagement and recognition events
- Learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
