Host/ess - Seasonal

Pyramid Global Hospitality•Wisconsin Dells, WI

6d•Onsite

About The Position

The Host/Hostess is the first point of contact for guests at Dellshire Resort, creating a welcoming and elevated first impression that reflects the resort’s luxury and family-adventure spirit. The role greets guests, manages reservations and seating flow, and ensures that each guest begins their dining experience with attentive, exceptional hospitality. Team members uphold the resort’s service and presentation standards in a fast-paced, pre-opening environment.

Requirements

Must be at least 16 years of age.
Strong interpersonal and communication skills, with a friendly and professional presence.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Previous experience as a host/hostess or in a guest service role.
Basic computer and POS knowledge.
Experience with OpenTable or a similar reservation system.

Responsibilities

Greet guests warmly and professionally upon arrival.
Manage reservations, waitlists, and table assignments to support efficient dining room flow.
Escort guests to tables, present menus, and introduce the server when appropriate.
Communicate estimated wait times and provide accurate updates to guests.
Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
Maintain the cleanliness and organization of the host stand, entrance, and lobby area.
Coordinate with servers, server assistants, and management to support efficient seating and table turnover.
Assist team members during peak service, including resetting tables and helping as needed.
Maintain a composed and gracious demeanor in high-volume settings.
Uphold Dellshire Resort’s standards of service, presentation, and guest engagement.