Host/ess - Seasonal

Pyramid Global Hospitality

7d•Onsite

About The Position

The Host/ess is the first point of contact for guests at Dellshire Resort, creating a welcoming and elevated first impression that reflects the resort’s luxury and family-adventure spirit. The role greets guests, manages reservations and seating flow, and helps ensure that each guest begins their dining experience with exceptional hospitality and attention to detail. The position also supports the dining team during busy service periods and maintains the resort’s standards for service, presentation, and guest engagement.

Requirements

Must be at least 16 years of age.
Strong interpersonal and communication skills, with a friendly and professional presence.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Previous experience as a host/hostess or in a guest service role.
Basic computer and point-of-sale (POS) knowledge.
Experience with OpenTable or a similar reservation system.

Responsibilities

Greet guests warmly and professionally upon arrival.
Manage reservations, waitlists, and table assignments to support efficient dining-room flow.
Escort guests to tables, present menus, and introduce the server as appropriate.
Communicate estimated wait times and provide accurate updates to guests.
Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
Maintain the cleanliness and organization of the host stand, entrance, and lobby area.
Coordinate with servers, server assistants, and management to support efficient seating and table turnover.
Support team members during peak service by resetting tables and assisting as needed.
Maintain a composed and gracious demeanor in high-volume settings.
Uphold Dellshire Resort’s standards of service, presentation, and guest engagement.