Host - Casino

Casino and•Rock Island, IL

16d•Onsite

About The Position

As a Casino Host, you will support the Company’s Player Development initiatives by identifying target customers and fostering good customer relations in respect to the retention and development of identified casino patrons. This position's salary is $45,000.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
High-level public relations and customer service skills are required
Excellent written and verbal communications skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends, weeknights, and holidays
Pass a company background investigation

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
Attract, develop, and retain player patronage through personalized service
Assist in the development of programs to increase player worth while staying within established comping guidelines
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
Maintain ongoing professional contact with established casino patrons, including phone solicitation.
Assists with VIP lounge activities
Perform other duties as assigned