Host/Cashier - Serrano Vista Cafe- OC
About The Position
The Food & Beverage Hostess/Cashier is primarily responsible for greeting guests courteously, promptly, and professionally, ensuring the outlet is clean, organized, and stocked, and accurately handling all monetary transactions. This role requires a high level of professional and personalized guest service that embodies the Company’s brand standard. The Host Person assists Food Servers, Bus Persons, and Food Service Runners with guest contact and table information, escorts guests to tables, and conveys special orders and requests to management. They must maintain knowledge of daily activities, house count, table/seat numbers, set-ups, hours of operation, and pricing. Responsibilities include answering the telephone, ensuring menus are current and in good condition, communicating guest needs to the kitchen and management, monitoring guest waiting times, and maintaining cleanliness and organization of work areas. The role also involves operating the POS system, handling money and credit transactions, and notifying management of guest concerns.
Requirements
- High volume restaurant management or supervisory experience required
- Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
- Effective listening abilities with strong judgment skills
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- High school diploma or equivalent
- Two (2) years of related experience
- Work varied shifts, to include weekends and holidays
- Alcohol Awareness Card
- Health Card
- Minimum age requirement is 21
- One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position
- Experience in a high volume food outlet
- Experience with touch screens
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
- May be exposed to smoke
- The noise level in the work environment is usually moderate to loud
- Constant contact with executives, department management, employees, and guests
- Prolonged sitting or standing and mobility
- Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
- Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
- Eye/hand coordination
- Use of standard office equipment
- May be required to work evening, weekends, and holiday shifts
- Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above
Nice To Haves
- Experience working in a similar resort setting preferred
- Experience working in a similar resort setting
Responsibilities
- Assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information
- Escort guests to tables using established rotation criteria
- Convey special orders, cake orders, and special requests information to management
- Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
- Greet guests promptly as they enter the restaurant
- Answer the telephone and facilitate guest requests
- Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
- Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
- Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
- Operate POS system
- Handle money and credit transactions
- Notify manager on duty of any guest concerns
- Perform other job-related duties as requested
Benefits
- We are committed to making a work environment where the growth and well-being of our team members is the top priority.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
