HOST/CASHIER - Alder & Birch Steakhouse NEW OUTLET
About The Position
The Host/Cashier provides superior service to internal and external customers by greeting guests, arranging prompt seating, completing sales transactions, and helping ensure guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. The role also builds and maintains guest relations, mentors team members, and handles difficult guest situations professionally. The Host/Cashier monitors the room atmosphere, provides information about Boyd Gaming services and facilities, quotes waiting times, manages waiting lists or reservations, and coordinates with service staff and casino hosts to obtain camps for guests. Front-of-house duties include answering questions and telephone inquiries, completing sales transactions, checking supplies, and maintaining the security and accuracy of the assigned bank. The position also supports room operations by cleaning and resetting tables, menus, and napkins, and distributing customer comment cards as needed. The work environment may involve varying levels of noise, crowds, and smoke depending on customer volume. Related education and experience may be interchangeable year for year.
Requirements
- Basic mathematical skills.
- Excellent customer service skills.
- Ability to use a cash register and distinguish currency denominations to make correct change.
- Ability to read ticket totals, total credit vouchers, and log checks.
- Ability to communicate effectively with customers and employees at all levels.
- Ability to move effectively and efficiently around all work areas.
- Must successfully pass a background check.
- Must be at least 18 years of age.
- Six months of on-the-job training or related cashier or host experience; related education and experience may be interchangeable year for year.
Nice To Haves
- Fine dining experience preferred.
Responsibilities
- Provide superior service to internal and external guests in accordance with Boyd Gaming customer service standards.
- Build and retain guest relations and mentor other team members.
- Greet guests courteously, arrange seating, and monitor the room atmosphere.
- Provide guests with information about Boyd Gaming services and facilities.
- Quote accurate wait times and manage guest waiting lists or reservations according to established procedures.
- Act as a liaison between service staff and casino hosts to obtain camps for guests.
- Answer guest inquiries in person and by telephone, and complete sales transactions while ensuring customer satisfaction.
- Check supplies and maintain adequate stock levels.
- Maintain the security and accuracy of the assigned bank and be accountable for coverage and shortages.
- Assist with room functions, including cleaning and resetting tables and menus, folding napkins, and distributing customer comment cards as required.
- Use a cash register, distinguish currency denominations, make correct change, read ticket totals, total credit vouchers, and log checks.
- Restock needed materials and retrieve dropped items.
- Communicate effectively with customers and employees at all levels.
- Move effectively and efficiently around all work areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
