HOST/CASHIER - Alder & Birch Steakhouse NEW OUTLET

Boyd Gaming•Saint Charles, MO

About The Position

The Host/Cashier provides superior service to internal and external customers, greets guests, arranges prompt seating, and performs sales transactions. The role helps ensure guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. The position also builds and retains guest relations, mentors other team members, and works harmoniously with guests, including in difficult business conditions. The Host/Cashier greets and seats guests, monitors the room atmosphere, provides information about Boyd Gaming services and facilities, quotes waiting times, and manages waiting lists or reservations according to established procedures. The role liaises with service staff and casino hosts to obtain camps for guests, answers telephone and in-person inquiries, and completes front-of-house sales transactions while ensuring customer satisfaction. Other duties include checking supply levels, safeguarding and reconciling an assigned bank, assisting with room functions such as cleaning and resetting tables, menus, and napkins, and distributing customer comment cards as needed. The position requires using a cash register, recognizing currency denominations and making correct change, reading ticket totals, totaling credit vouchers, logging checks, restocking materials, retrieving dropped items, communicating effectively, and moving around all work areas efficiently. The work environment may involve varying levels of noise, crowds, and smoke depending on customer volume.

Requirements

Basic mathematical skills.
Excellent customer service skills.
Six months of on-the-job training or related cashier or host experience; related education and experience may be interchangeable on a year-for-year basis.
Must successfully pass a background check.
Must be at least 18 years of age.
Ability to use a cash register, distinguish currency denominations, make correct change, read ticket totals, total credit vouchers, and log checks.
Ability to communicate effectively with customers and employees at all levels and move efficiently around all work areas.

Nice To Haves

Fine dining experience preferred.

Responsibilities

Build and retain guest relations, mentor other team members, and provide superior guest service.
Greet guests courteously, arrange seating, and monitor the room atmosphere.
Provide guests with information about Boyd Gaming services and facilities.
Quote accurate waiting times and handle waiting lists or reservations according to established procedures.
Liaise between service staff and casino hosts to obtain camps for guests.
Answer guest inquiries in person and by telephone.
Complete sales transactions and ensure customer satisfaction.
Check supplies and maintain adequate stock levels.
Maintain the security and accuracy of the assigned bank and be accountable for coverage and shortages.
Assist with room functions, including cleaning and resetting tables, menus, and napkins, and handing out customer comment cards as required.
Use the cash register; distinguish currency denominations and make correct change; read ticket totals, total credit vouchers, and log checks.
Restock needed materials and retrieve dropped items.
Communicate effectively with customers and employees at all levels, and move around all work areas efficiently.