Food Runner

Sage Hospitality Group•Fort Collins, CO

20d•Onsite

About The Position

The Support Associate serves in a multifunctional role as Host, Food Runner, and Busser at The Elizabeth Hotel and Emporium in Fort Collins, Colorado. The role supports an exceptional dining experience by welcoming and seating guests, delivering food, assisting service staff, maintaining tables and dining areas, and keeping supplies and service stations ready. The associate is expected to provide courteous, attentive service and follow department procedures and applicable state liquor regulations. The position involves working indoors and standing and walking throughout the shift. Physical duties include lifting, pushing, pulling, and carrying items up to 50 pounds; moving through the restaurant; and completing cleaning, stocking, and table-service tasks. The posting states Friday–Sunday availability is required and describes hospitality as operating 24/7, but does not specify particular shift hours.

Requirements

High school diploma or equivalent.
Basic to general knowledge of restaurant operations and food-service principles.
General knowledge of basic customer-service skills.
High-school-graduate-level mathematical aptitude and knowledge of standard cash-handling procedures and computerized cash-register systems.
Ability to communicate effectively in English by speaking, reading, and writing with guests, coworkers, and management.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, and courtesy, with minimal supervision.
Ability to use tact and understanding in varied customer-service situations, including stressful and highly emotional situations.
Ability to handle multiple tasks and follow written and verbal instructions.
Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and use fingers throughout the shift.
Full range of mobility and ability to travel up to 300 feet regularly during the shift.
Ability to stand continuously during preparation, service, or expediting and to stand and walk throughout the shift.
Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes and bus tubs.
Vision sufficient to read written communications, computer screens, and printouts; see colors; and survey a room in dim lighting.
Friday–Sunday availability required.

Nice To Haves

At least 3 months of experience in a restaurant, hospitality, or customer-service role is preferred.
Experience with cash-handling responsibilities is a plus.

Responsibilities

Greet arriving guests, escort them to assigned tables, present menus, and accommodate special needs or requests.
Assign seating sections and notify servers of new guests.
Remain visible in the dining room, assist servers, respond to guest requests, and assess operational efficiency.
Ask departing guests for feedback, take written notes, and report comments to management.
Maintain a professional appearance and a friendly, cheerful, courteous demeanor.
Deliver food promptly after checking plate presentation and food quality.
Maintain knowledge of table, seat, and station numbers; room capacity; operating hours; table setup; and dress code.
Maintain knowledge of menu items, prices, preparation, ingredients, quality standards, serving temperatures, portions, garnishes, and presentation.
Maintain knowledge of beverage selections, glassware, and garnishes.
Follow departmental policies and service procedures and comply with state liquor regulations, including restrictions on serving minors and intoxicated persons.
Use POS and manual systems and equipment correctly and as intended.
Refill beverages and provide requested condiments, food items, or tableware.
Clear used tableware, napkins, and refuse; wipe tables and chairs; and clear nearby floor debris.
Reset tables promptly according to standards.
Transport full bus tubs to the dishwashing area and keep the bus station clean, stocked, and orderly.
Retrieve clean dishes, glassware, and utensils and distribute them to service stations.
Sweep restaurant floors and assist with vacuuming, general cleaning, and side work.
Check table and seating setup before opening and report maintenance or housekeeping discrepancies to management in writing.
Keep ice stations filled throughout the shift.
Retrieve requisitioned stockroom items, verify requisitions, stock items in their proper places, and rotate stock.

Benefits

Tips as supplemental pay.
Holiday pay.
Sick pay.
Eligibility to participate in the company’s 401(k) program with employer matching.
Employee Assistance Program.
Employee meals Monday through Thursday.
Discounts on hotels, restaurants, and other offerings.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
Flexible scheduling designed to support work-life balance.
Wellness resources.
Tuition reimbursement.
Mentorship, cross-functional learning, and internal advancement opportunities.
Team meals and employee recognition programs.
Hotel and travel discounts.