Host/Barista - Canopy at Deer Valley

Extell Development Company•Park City, UT

2d•Onsite

About The Position

The Host / Barista at Canopy by Hilton Deer Valley serves as the primary ambassador of first impressions, seamlessly transitioning between the coffee shop, restaurant entrance, and cashier station. Grounded in a strong Culture of Care, this multi-faceted role combines the warm, welcoming presence of a Host/Hostess with the technical precision of a skilled Barista. Whether crafting artisanal beverages, managing the dining room door, pacing guest seating, or executing accurate retail transactions, this position ensures a smooth, hospitable, and efficient start to the guest experience while strictly adhering to property standard operating procedures (SOPs).

Requirements

Natural hospitality enthusiast who thrives in a dynamic, dual-environment setting and can easily shift gears between a bustling coffee shop and a fast-paced restaurant entrance.
Passionate about people, local culinary storytelling, and committed to fostering a workplace rooted in a genuine Culture of Care.
Strong collaborative spirit on the floor, communicating with team members and guests with absolute clarity and Compassionate Candor.
Proven ability to maintain a calm, organized, and positive demeanor under high-volume morning rushes and peak dining hours.
Detail-oriented mindset with a strong commitment to following property standard operating procedures (SOPs) and financial safety guidelines.
Exceptional attention to detail and a commitment to high-quality service and beverage execution.
Ability to work independently and efficiently, as well as collaboratively within a fast-paced hospitality team.
Must meet minimum age requirements as dictated by Utah state law to handle, scan, or process transactions involving packaged alcoholic beverages.
Must possess or successfully obtain a valid local Food Handler's Permit within 30 days of employment.
Prior experience with hospitality POS software platforms and cash handling is required.
Continuous standing, walking, and moving across varied floor surfaces throughout an 8-hour shift.
Ability to lift, carry, and balance service trays, retail restock boxes, or coffee supplies up to 30 lbs.
Manual dexterity to operate espresso machinery, milk frothers, and POS touchscreens precisely.
Strong manual dexterity to operate necessary cleaning equipment and handle fragile supplies safely.

Nice To Haves

Prior experience as a barista in a specialty coffee shop or hotel outlet is highly preferred.

Responsibilities

Warmly greet arriving guests, verify dining or event reservations, and guide them to their tables with a welcoming and positive demeanor.
Manage the floor layout and table rotation efficiently to ensure balanced pacing for the service team and minimal wait times for guests.
Actively engage with guests upon seating to understand their specific dining needs, severe food allergies, or dietary preferences, communicating these details immediately to the assigned Server and culinary team.
Maintain a clean, organized, and pristine host stand and entry area to ensure a flawless first impression according to brand standards.
Provide accurate information regarding property layouts, operation hours, and menu offerings, emphasizing local and regional concepts.
Prepare and serve a full menu of specialty coffee, espresso beverages, teas, and seasonal drinks precisely to brand standards and portion guidelines.
Maintain deep product knowledge of coffee blends, regional flavor profiles, and local pastry or food offerings to confidently guide guest selections.
Maintain, clean, and calibrate espresso machines, grinders, and coffee shop brewing equipment daily to ensure product consistency and safety.
Keep the coffee shop counter, display cases, and condiment stations fully stocked, clean, and organized throughout the shift.
Adhere strictly to health and food safety protocols, monitoring expiration dates and product freshness for all café inventory.
Review operational directions to assist in the physical setup and teardown of event rooms, positioning tables, chairs, linens, and buffets efficiently.
Input café, coffee shop, and grab-and-go orders accurately into the point-of-sale (POS) system, flagging any specific guest dietary restrictions when ringing up food items.
Process guest checks cleanly and handle cash, credit, room charges, and mobile payments efficiently according to standard accounting procedures.
Balance and reconcile the cash drawer at the start and end of each shift with absolute financial precision, reporting any discrepancies immediately to management.
Monitor retail inventory on display, ensuring items are neatly organized, properly priced, and visually appealing to encourage grab-and-go sales.
Adhere strictly to the Utah 100% ID law by verifying physical or approved mobile identification for any guest purchasing retail alcohol or age-restricted items, regardless of appearance.
Inspect IDs for court-ordered restrictions before processing any retail alcohol transactions.
Safely clear and bus used café glassware, plates, and trash to the dishwashing area to keep the coffee shop seating space pristine and hazard-free.
Ensure any retail or beverage inventory restricted by state sales hours remains stored in designated, secure, DABS-approved lockups.