Host and Hostess

Cliffs Club Services • Salem, SC

7d

About The Position

The Host/Hostess welcomes and provides relational service to Members and their guests, helping create a high-quality club experience. The role supports a long-term partnership among Members, Associates, and Vendors and encourages total wellness. Hosts and Hostesses focus on service details and continuous improvement in knowledge, quality, consistency, safety, and member satisfaction. They greet and escort arriving guests, manage seating requests, communicate with service staff, and assist servers and back servers as needed. The position requires completion of The Cliffs certification process and the ability to work a flexible schedule, including weekends and holidays.

Requirements

• High school graduate.
• Strong food and beverage knowledge.
• Ability to multitask.
• Ability to work a flexible schedule, including weekends and holidays.
• Willingness to learn the P.O.S. system.

Nice To Haves

• College coursework or professional certification/education in restaurant, business, or training fields is highly desired and recommended.
• Food safety certification is recommended.
• One to two years of experience in a private club or major hotel is preferred.

Responsibilities

• Provide relational service to Members and their guests.
• Focus on details to provide high-quality products and service to Members.
• Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
• Utilize the MAP Program and obtain preferences.
• Welcome and greet Members and guests upon arrival, escort them to their table, and/or direct them to appropriate areas.
• Maintain knowledge of menu items and club activities.
• Manage special seating requests in accordance with table availability.
• Relay messages to servers and back servers as appropriate.
• Assist servers and back servers as needed to maintain effective and efficient service.
• Complete The Cliffs certification process.
• Work additional hours on short notice when requested by management to accommodate staffing emergencies, employee absences, fluctuations in business levels, or special functions.

Benefits

• Employee appreciation parties and team-building events.
• Premier training.
• Excellent compensation, including 10 vacation days and 9 paid holidays for full-time employees.
• Health, telehealth, vision, dental, short-term and long-term disability, and pet insurance.
• 401(k) with employer contribution.
• Employee wellness monetary incentives.
• Work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED