Host and Hostess

Cliffs Club Services•Salem, SC

About The Position

The Host/Hostess welcomes Members and their guests, provides relational service, and supports a high-quality dining experience at The Cliffs. The role involves greeting and escorting guests, managing seating requests, communicating with service staff, and assisting servers and back servers to maintain effective and efficient service. The position also supports The Cliffs’ commitment to member satisfaction, continuous improvement, safety, and total wellness, and requires successful completion of the company’s certification process.

Requirements

High school graduate.
Strong food and beverage knowledge.
Ability to multitask.
Ability to work a flexible schedule, including weekends and holidays.
Willingness to learn the P.O.S. system.

Nice To Haves

College coursework or professional certification or education in restaurant, business, or training fields is highly desired and recommended.
Food safety certification is recommended.
One to two years of experience in a private club or major hotel is preferred.

Responsibilities

Provide relational service to all Members and their guests.
Focus on details to provide high-quality products and service to Members.
Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
Utilize the MAP Program and obtain preferences.
Welcome and greet Members and guests upon arrival, escort them to their table, and/or direct them to appropriate areas.
Maintain knowledge of menu items and club activities.
Manage special seating requests in accordance with table availability.
Relay messages to servers and back servers as appropriate.
Assist servers and back servers as needed to maintain effective and efficient service.
Successfully complete The Cliffs certification process.
Work additional hours on short notice when requested by management to address staffing emergencies, employee absences, fluctuations in business levels, special functions, or similar needs.