Host Ambassador - Eldorado Scioto Downs Columbus, Ohio
About The Position
The Host Ambassador manages all aspects of the guest journey while guests are on property and coordinates with the property’s Executive Host Team on pre- and post-trip planning. The role focuses on delighting guests and exceeding expectations through gracious, enthusiastic, personalized service. Host Ambassadors serve as a first point of contact for the property’s top guests and work collaboratively with guests and colleagues to provide proactive service and resolve service issues. The position also involves coordinating with teams across the property to provide smooth, high-end service and helping improve business processes and guest experiences.
Requirements
- Must be at least 21 years old.
- Experience in Marketing, Customer Service, or a related field.
- Ability to manage time effectively and perform multiple tasks simultaneously.
- Proficiency with customer Point-of-Service systems.
- Excellent interpersonal, communication, problem-solving, and analytical skills.
- Excellent customer service skills.
- Systematic, process-oriented mindset to ensure seamless end-to-end customer experiences.
- Excellent networking abilities.
- Ability to maintain confidentiality.
- Well-groomed, professional appearance.
- Ability to listen and respond to visual and aural cues.
- Excellent oral and written communication skills.
- Ability to stand, walk, or sit for extended periods.
- Ability to push and pull up to 50 pounds.
- Ability to lift and carry objects up to 30 pounds.
- Ability to ascend and descend stairs and maintain equilibrium for an extended period.
- Ability to work from a standing position and/or walking motion for extended periods.
- Ability to work in a smoking and pet-friendly environment.
- May be exposed to a noisy environment and smoke or secondary smoke.
Responsibilities
- Maintain close relationships with guests on the gaming floor and participate in planning, coordinating, and executing promotions and social functions.
- Proactively identify and resolve service failures, taking immediate action to address service gaps and support player loyalty and return visits.
- Anticipate, respond to, and meet or exceed guest needs, including transportation and accommodation arrangements.
- Coordinate with the Executive Host Team on pre-trip itineraries and collaborate with property partners such as Gaming, Hotel, and Food & Beverage to deliver high-end service.
- Handle difficult situations calmly, professionally, and prudently.
- Comply with applicable rules, regulations, laws, policies, industry regulations, department goals, business strategy, and the company Code of Commitment.
- Respond to and meet the needs of internal clients.
- Support and develop ideas and methods for business solutions; identify opportunities to improve efficiency, products, or services.
- Communicate programs and services to relevant people, gain their support, and keep them informed of changes that may affect the business.
- Track existing products and services and the progress of new initiatives.
- Stay informed about industry developments, market trends, on-property events, and competitor events.
- Develop skills to handle increasingly complex matters.
- Provide consistent, timely, and accurate information, and find answers when unsure.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
