Host Ambassador - Eldorado Scioto Downs Columbus, Ohio

Caesars Entertainment•Columbus, OH

3d•Onsite

About The Position

The Host Ambassador assists in managing all aspects of the customer journey while guests are on property and coordinates with the property’s Executive Host Team on pre- and post-trip planning. The role focuses on delighting guests and exceeding expectations through gracious, enthusiastic, personalized service. As a first point of contact for the property’s best guests, the Host Ambassador provides proactive customer care and service recovery, collaborates closely with teammates, and builds confidence through authentic interactions with guests and colleagues.

Requirements

Must be at least 21 years old.
Experience in Marketing, Customer Service, or a related field.
Ability to manage time effectively and perform multiple tasks simultaneously.
Proficiency with customer Point-of-Service systems.
Excellent interpersonal, communication, problem-solving, and analytical skills.
Excellent customer service skills.
Systematic, process-oriented mindset to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Ability to maintain confidentiality.
Well-groomed, professional appearance.
Ability to listen and respond to visual and aural cues.
Excellent oral and written communication skills.
Ability to stand, walk, or sit for extended periods.
Ability to push and pull up to 50 pounds.
Ability to lift and carry objects up to 30 pounds.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work from a standing position and/or walking motion for extended periods.
Ability to work in a noisy, smoking or secondary-smoke, and pet-friendly environment.

Responsibilities

Maintain close ties with guests on the gaming floor and participate in planning, coordinating, and executing promotions and social functions.
Proactively identify and resolve service failures, taking immediate action to address service gaps and strengthen player loyalty and intent to return.
Anticipate and respond to guest needs, including transportation and accommodation arrangements, and consistently meet or exceed expectations.
Coordinate with the Executive Host Team on pre-trip itineraries and partner across the property, including Gaming, Hotel, and Food & Beverage, to deliver smooth, high-end service.
Handle difficult situations calmly, professionally, and prudently.
Comply with applicable rules, regulations, laws, policies, company expectations, and industry regulations, and act with integrity and honesty.
Respond to and consistently meet the needs of internal clients.
Support and cultivate ideas and methods for business solutions; identify opportunities to improve efficiency, products, or services.
Communicate programs and services to relevant people, seek their support, and keep them informed of business-impacting changes.
Track existing products and services and progress on new initiatives.
Stay current on industry developments, market trends, and on-property and competitor events.
Develop skills to handle increasingly complex matters.
Provide consistent, timely, and accurate information, and find answers when unsure.
Perform other duties as assigned.