Hospitality Valet Shift Lead - Los Angeles, CA

LAZ Parking California • Los Angeles, CA

18h • Onsite

About The Position

LAZ Parking is seeking experienced, hospitality-driven Shift Leads to support our luxury hotel, premier commercial, residential, and healthcare accounts throughout Los Angeles. As a Shift Lead, you will set the tone for the operation by delivering exceptional customer service, supporting and mentoring frontline employees, and ensuring every guest interaction reflects the high standards expected by our clients.

Requirements

• Minimum 2 years of supervisory or leadership experience required.
• Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments).
• Strong customer service experience required.
• High School Diploma or GED required.

Nice To Haves

• Previous valet, parking, transportation, or guest service experience preferred.
• Experience leading teams in a fast-paced customer-facing environment preferred.

Responsibilities

• Lead, mentor, and support valet and guest service team members.
• Ensure exceptional hospitality and customer service standards are maintained at all times.
• Create a welcoming and professional environment for guests, residents, visitors, and clients.
• Coach and train team members on service expectations, procedures, and operational best practices.
• Resolve guest concerns with professionalism, urgency, and empathy.
• Promote a culture of hospitality, teamwork, and accountability.
• Support staffing, scheduling, and daily operational needs.
• Assist with revenue reporting, audits, and other operational tasks as needed.
• Monitor guest interactions and identify opportunities to enhance the customer experience.
• Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary.
• Partner with management to improve processes and uphold client expectations.

Benefits

• Competitive hourly pay
• Tips available at select locations
• Growth and advancement opportunities
• PayActive – Access up to 50% of your earned wages before payday
• Paid training
• Refer a Friend & Earn $150 for Every Successful Hire
• Work with some of Southern California's most prestigious hospitality, luxury, and healthcare clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED