Valet Attendant - Los Angeles, CA
About The Position
The Valet Attendant is a key first and last point of contact in the guest journey at luxury properties. The role delivers warm, professional, anticipatory service that meets Forbes Travel Guide Five-Star standards while safely and efficiently parking and retrieving guest vehicles. Attendants welcome guests, assist with luggage and other needs, coordinate with property staff, and provide a sincere, unhurried farewell. The position is available at premier properties across the Los Angeles area, including Downtown Los Angeles and West Los Angeles, such as luxury hotels, upscale residential communities, entertainment destinations, and mixed-use developments.
Requirements
- Valid driver's license held for at least 2 years and in good standing.
- Exceptional interpersonal and communication skills.
- Maintain immaculate grooming, posture, and uniform presentation in accordance with property standards.
- Use verbal and nonverbal communication aligned with the property's luxury brand voice.
- Ability to stand and walk for extended periods, indoors and outdoors, in all weather conditions.
- Flexibility to work varied shifts, including weekends, holidays, and evenings.
- Ability to stand, walk, and run for extended periods.
- Ability to lift, push, and pull up to 50 pounds.
- Ability to frequently bend, stoop, squat, and lift.
Nice To Haves
- Ability to drive manual transmission vehicles.
- At least 1 year of experience in valet, luxury hospitality, or premium customer-facing roles.
- Prior experience at a Forbes Travel Guide, AAA Five Diamond, or Leading Hotels of the World property.
- Experience handling luxury, exotic, or high-value vehicles.
- Familiarity with Forbes Travel Guide service standards and evaluation criteria.
Responsibilities
- Greet arriving guests promptly and warmly, using their names when known, and welcome them before addressing their vehicles.
- Safely and efficiently park and retrieve guest vehicles, treating each vehicle with care.
- Provide claim tickets and clear retrieval instructions.
- Anticipate guest needs by assisting with bags, umbrellas during inclement weather, and mobility needs.
- Recognize returning guests and VIPs when possible and acknowledge prior visits naturally.
- Communicate guest arrival details to Bell Staff, Front Desk, and Concierge.
- Inspect and document vehicle condition at drop-off.
- Drive cautiously, following posted speed limits and property traffic patterns.
- Maintain organized vehicle staging to reduce wait times, particularly during high-volume periods.
- Immediately report vehicle damage, mechanical issues, and safety concerns according to property protocol.
- Retrieve vehicles promptly when requested while maintaining safety.
- Offer guests a genuine, unhurried farewell, using their names and referencing their stay when possible.
- Assist with loading luggage and provide a warm final send-off.
- Accurately log vehicle tickets, keys, and noted conditions according to property procedures.
- Attend and contribute to daily pre-shift briefings about arrivals, VIPs, events, and traffic flow.
- Support broader Guest Services functions during peak periods as needed.
Benefits
- Access to up to 50% of earned wages before payday through PayActive.
- Growth and advancement opportunities.
- Paid training.
- Free lunches at some properties.
- $150 referral reward for every successful hire.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
