Hospitality Specialist Lead

K2 Services•Minneapolis, MN

9d•$22 - $24

About The Position

The Hospitality Specialist Lead oversees daily hospitality operations and delivers elevated concierge-style service in a professional corporate environment. The role leads meeting and event support, coordinates hospitality services, and acts as a liaison between guests, internal teams, and vendors to ensure workplace hospitality experiences run smoothly. The position operates with minimal supervision, supports team training, and contributes to operational excellence and service quality. It is classified as non-exempt.

Requirements

High school diploma or GED.
1–3 years of hospitality, conference services, client service, hotel, or food and beverage experience.
Strong hospitality and client service orientation, including the ability to deliver concierge-level experiences.
Excellent leadership, organizational, and multitasking abilities in a fast-paced professional environment.
Strong verbal and written communication skills and experience interacting with clients, vendors, and internal stakeholders.
Ability to work independently, manage multiple priorities, and maintain attention to detail.
Strong problem-solving and decision-making skills, including the ability to escalate issues appropriately.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to maintain professionalism, composure, and adaptability under pressure.
Commitment to operational excellence, presentation standards, and customer satisfaction.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period.

Nice To Haves

Experience in a lead or supervisory hospitality capacity.
Experience with event-planning software, room reservation systems, and workplace service platforms.
Ability to coordinate with IT support and use workplace technology effectively.

Responsibilities

Deliver concierge-style hospitality experiences with professionalism, responsiveness, and exceptional customer service.
Independently manage daily hospitality operations, meeting support, and event coordination with minimal supervision.
Schedule, prepare, and oversee meeting room setups according to client and event specifications.
Conduct routine walkthroughs of conference rooms, visitor offices, and hospitality spaces to ensure cleanliness, organization, and adequate inventory.
Lead event setup and breakdown in accordance with client requests and operational standards.
Support miscellaneous hospitality requests and monitor service and resource request systems to ensure timely task completion.
Use event-planning software, scheduling platforms, and workplace technology systems to coordinate hospitality services.
Coordinate with IT and support teams to resolve equipment issues and escalate incidents as needed.
Escort guests and clients to meeting spaces and ensure meeting requirements and service expectations are met.
Liaise between guests, clients, vendors, and internal staff to support communication and service delivery.
Monitor inventory and communicate maintenance or conference room repair needs to Facilities and Hospitality teams.
Assist management with onboarding and training new hires on hospitality procedures, service standards, and operational processes.
Track, analyze, and communicate hospitality production metrics and operational performance data to management and clients.