Hospitality Lead

Gallaher Signature Living - Villa Capri•Santa Rosa, CA

6d•$22 - $25

About The Position

In alignment with Gallaher Signature Living’s mission, values, and commitment to gracious living, the Hospitality Lead (identified in the overview as Lead Server/Host) delivers an exceptional, hospitality-driven dining experience for residents, prospective residents, and guests. The role sets standards for service excellence, presentation, and professionalism across dining venues, providing a refined, welcoming, and predictable experience that supports residents’ independence and quality of life. Responsibilities are performed according to Company policies and procedures, current standards of practice, and applicable federal, state, and local regulations, including California Title 22. The role combines hands-on food and beverage service with dining-room coordination, staff support, resident engagement, and operational safety. It includes coordinating service coverage, supervising meal flow and side work, supporting training and performance coaching, helping deliver catered events, and responding appropriately to resident needs and concerns. The position also supports resident transitions and orientation during mealtimes, community marketing activities, and resident independence and dignity.

Requirements

Be at least eighteen (18) years of age.
Ability to safely operate food-service equipment and utensils commonly used in professional dining settings.
Knowledge of, or willingness to learn, principles of senior living and dementia-informed service.
Demonstrated ability to work patiently and respectfully with older adults, including individuals with cognitive impairment.
Ability to operate standard office and communication equipment as needed.
Strong organizational skills and ability to adapt, prioritize, and make sound decisions.
Ability to read, write, and speak English effectively to communicate clearly with residents, families, and team members.
Self-motivation and ability to work independently and as part of a team.
Ability to obtain and maintain required certifications, including Food Handler’s Permit, First Aid, and CPR, as applicable.
Successful completion of a criminal background check and required health screenings in accordance with state and Company policy.
Compliance with Company vaccination policies or approved exemptions, subject to applicable laws.

Nice To Haves

High school diploma or equivalent preferred.
At least six (6) months’ experience in a hospitality, restaurant, or food and beverage environment preferred.

Responsibilities

Provide elevated, attentive, discreet, professional, warm, and dignified meal service to residents, family members, and guests.
Serve, prepare, and replenish beverages, including water, coffee, tea, soda, wine, beer, and cocktails, using appropriate glassware and presentation standards.
Open and serve wine and beer according to policy; maintain bar organization and inventory and submit product requests to the Executive Chef as needed.
Take and enter food and beverage orders accurately in the Point of Sale (POS) system, including to-go, take-out, and team member meals, following established procedures.
Verify food orders before service and ensure special requests, substitutions, and dietary needs are communicated and fulfilled.
Provide knowledgeable guidance about menu selections, preparation methods, ingredients, and daily specials.
Serve as a professional liaison between the dining room and kitchen, promptly and discreetly addressing service adjustments or corrections.
Check that plates are attractively presented and deliver meals using proper tray-service techniques and equipment.
Maintain fine-dining service standards and etiquette, including course timing, table maintenance, and guest engagement.
Oversee setup and maintenance of dining rooms, server stations, and service areas, keeping them ready, clean, and detailed.
Assist with bussing, table resetting, linen replacement, and floor care.
Maintain a clean, sanitary, organized, and clutter-free workspace in compliance with health and safety regulations.
Coordinate and assign dining-room sections and service coverage for wait staff as directed.
Supervise meal-service flow to provide a seamless, efficient, and enjoyable dining experience.
Oversee completion of side work and cleaning assignments for dining-room personnel across all shifts.
Assist as directed with planning and executing catered events and special dining experiences.
Deliver meals to resident apartments as required while maintaining presentation and service standards.
Support the Executive Chef in training, mentoring, scheduling, and supervising dining-services team members in accordance with Company policy.
Monitor performance and coach team members to promote service excellence, teamwork, and accountability.
Provide input and recommendations regarding team-member evaluations, performance improvement, recognition, and disciplinary actions as appropriate.
Build meaningful, respectful relationships with residents through attentive service and conversation.
Participate in resident orientation and transition support during mealtimes to promote comfort, engagement, and belonging.
Contribute to discussions and initiatives that support residents’ ability to live independently and age in place with dignity.
Support community marketing by engaging positively and professionally with prospective residents, families, and visitors during tours and events.
Respond to resident concerns professionally, empathetically, and discreetly, escalating concerns appropriately.
Know residents as individuals and respect resident rights at all times.
Maintain a safe and secure environment and follow the Illness and Injury Prevention Program (IIPP), Universal Precautions and Bloodborne Pathogens procedures, emergency, evacuation, and disaster preparedness plans, and resident elopement procedures.
Report occupational exposure to bloodborne pathogens, infectious materials, or hazardous chemicals in accordance with policy.
Complete required training, in-services, certifications, and meetings in compliance with state licensure and Company standards.
Maintain scheduling flexibility, including evenings, weekends, holidays, and additional shifts as necessary.
Encourage teamwork and collaboration across departments.
Complete required documentation for observed or suspected changes in resident condition.
Ensure compliance with applicable federal, state, and local regulations, including California Title 22.
Participate in daily stand-up meetings to communicate operational priorities.
Perform additional duties as assigned to meet operational and resident care needs.

Benefits

Medical insurance options, including PPO and HSA plans, for full-time team members.
Dental and vision insurance options for full-time team members.
Flexible Spending Accounts (FSA) for full-time team members.
Life insurance for full-time team members.
401(k) plan with safe harbor employer match.
Paid vacation and sick time for hourly team members; PTO plan for exempt team members.
Hourly staff members receive paid time off for their anniversary and birthday.
Paid holidays.
Paid bereavement.
Paid jury duty.
Complimentary meals for day-shift property employees from the company’s dining programs.
Opportunities for career advancement and professional growth.
Employer-provided training for staff members at all levels.