Hospitality Lead

Villa Capri•Santa Rosa, CA

About The Position

In alignment with Gallaher Signature Living’s mission, values, and commitment to gracious living, the Hospitality Lead (described in the posting as Lead Server/Host) delivers an exceptional, hospitality-driven dining experience for residents, prospective residents, and guests. The role sets standards for service excellence, presentation, and professionalism across dining venues, supporting residents’ independence and quality of life. Responsibilities are performed in accordance with company policies, standards of practice, and applicable federal, state, and local regulations, including California Title 22 requirements. The Hospitality Lead provides elevated meal service and beverage service; manages orders, food presentation, dining-room readiness, and service flow; and coordinates dining-room staff and assignments. The role supports the Executive Chef with team-member training, mentoring, scheduling, and supervision. It also builds respectful relationships with residents, supports orientation and transitions during mealtimes, assists with community events and marketing, responds to concerns, and helps maintain resident safety and regulatory compliance. The position is scheduled Sunday through Thursday, 11:00 a.m. to 7:30 p.m., with flexibility required for evenings, weekends, holidays, and additional shifts as necessary. Compensation is $21.50–$24.50 per hour.

Requirements

Must be at least 18 years old.
Ability to safely operate food-service equipment and utensils commonly used in professional dining settings.
Knowledge of, or willingness to learn, senior-living and dementia-informed service principles.
Ability to work patiently and respectfully with older adults, including people with cognitive impairment.
Ability to operate standard office and communication equipment as needed.
Strong organizational skills and ability to adapt, prioritize, and make sound decisions.
Ability to read, write, and speak English effectively to communicate with residents, families, and team members.
Self-motivated, with ability to work independently and as part of a team.
Ability to obtain and maintain required certifications, including a Food Handler’s Permit, First Aid, and CPR, as applicable.
Successful completion of criminal background check and required health screenings in accordance with state and company policy.
Compliance with company vaccination policies or approved exemptions, subject to applicable laws.

Nice To Haves

High school diploma or equivalent preferred.
At least six months of experience in hospitality, restaurant, or food and beverage work preferred.

Responsibilities

Provide attentive, discreet, professional, warm, and dignified meal service to residents, family members, and guests.
Serve, prepare, and replenish beverages, using appropriate glassware and presentation standards; serve wine and beer according to policy and maintain bar organization and inventory.
Enter food and beverage orders accurately into the Point of Sale system, including to-go, take-out, and team-member meals.
Verify food-order accuracy and communicate special requests, substitutions, and dietary needs.
Advise guests about menu selections, preparation methods, ingredients, and daily specials.
Liaise between the dining room and kitchen and promptly address service adjustments or corrections.
Check plate presentation and serve meals using proper tray-service techniques and equipment.
Maintain fine-dining etiquette, course timing, tables, and guest engagement.
Set up and maintain dining rooms, server stations, and service areas; assist with bussing, resetting tables, replacing linens, and floor care.
Maintain a clean, sanitary, organized, and clutter-free workspace in compliance with health and safety regulations.
Coordinate dining-room sections and service coverage for wait staff as directed, and supervise meal-service flow.
Oversee completion of side work and cleaning assignments across shifts.
Assist with planning and executing catered events and special dining experiences.
Deliver meals to resident apartments while maintaining presentation and service standards.
Support the Executive Chef in training, mentoring, scheduling, and supervising dining-services team members.
Monitor performance, coach team members, and provide input on evaluations, performance improvement, recognition, and disciplinary actions as appropriate.
Build respectful relationships with residents, support resident orientation and transitions during mealtimes, and contribute to initiatives supporting independence and aging in place.
Engage professionally with prospective residents, families, and visitors during tours and events to support community marketing.
Respond empathetically and discreetly to resident concerns and escalate them appropriately; respect resident rights and recognize residents as individuals.
Follow safety programs, including the Illness and Injury Prevention Program, universal precautions and bloodborne-pathogen procedures, emergency and disaster plans, and resident-elopement procedures.
Report occupational exposure to bloodborne pathogens, infectious materials, or hazardous chemicals according to policy.
Complete required training, in-services, certifications, meetings, and documentation of observed or suspected changes in resident condition.
Comply with applicable regulations, including California Title 22, and participate in daily stand-up meetings.
Maintain scheduling flexibility, encourage cross-department teamwork, and perform additional duties as assigned.

Benefits

Medical insurance options (PPO and HSA) for full-time team members.
Dental insurance for full-time team members.
Vision insurance for full-time team members.
Flexible Spending Accounts for full-time team members.
Life insurance for full-time team members.
401(k) plan with safe harbor employer match.
Paid vacation and sick time for hourly team members; PTO plan for exempt team members.
Paid time off for hourly staff members on their work anniversary and birthday.
Paid holidays.
Paid bereavement.
Paid jury duty.
Complimentary meals for day-shift property employees.
Career advancement and professional growth opportunities.
Employer-provided training for staff members at all levels.