Hospitality Lead

Whop•Palo Alto, CA

21h•$85,000 - $110,000•Onsite

About The Position

Whop is hiring a Hospitality Lead to run its Palo Alto office, where the team works in person five to six days a week. The role owns the front desk and daily office operations, including meals, events, and the vendors that support them. The Hospitality Lead is the first point of contact for guests and a resource for employees, ensuring requests are tracked and resolved, office systems run reliably, and the space supports the team’s work. This is a hands-on role based in the office every day. The successful candidate will manage operational details, build systems that keep the office running without reminders, and take ownership of the overall experience of the space. Whop is an in-office company of about 100 people and values agency, speed, truthful communication, ownership, and continuous improvement. The company welcomes candidates from non-traditional backgrounds and encourages applications even when candidates do not meet every listed qualification.

Requirements

Two to three or more years of experience in hospitality or workplace roles, such as hotel, restaurant, members' club guest services, reception, or office or workplace coordination; startup experience is ideal.
Experience running a front desk, busy office, or hospitality floor with ongoing guest and employee requests.
Strong organizational skills, including tracking requests, reorders, and event details without dropping tasks.
High agency and willingness to anticipate needs and act without being asked.
Ownership and follow-through, including resolving problems and preventing them from recurring.
Ability to earn trust by taking requests through to completion.
Consistent energy and care across early deliveries and evening event setups.
Clear, direct communication with employees, leaders, guests, and vendors.
Ability to protect confidential information.
Ability to remain calm and move quickly when priorities change.
Familiarity with using AI tools and simple systems to work efficiently.
Willingness to work in the office every day.

Nice To Haves

Experience coordinating daily catered meals for 50 or more people.
Experience planning and running company events, offsites, or all-hands.
Experience managing vendor relationships and an office budget.
Familiarity with visitor management, request tracking, or inventory tools.
Experience at a startup or high-growth company.
Experience helping an office scale through rapid headcount growth.

Responsibilities

Run the front desk and serve as the first point of contact for guests.
Manage the daily operation of the office and support employees with requests.
Coordinate meals and company events.
Manage vendors supporting office operations, meals, and events.
Track open requests, reorders, and event details, and ensure each is completed.
Build systems that keep office operations running reliably without reminders.
Address problems, inform the appropriate people, and prevent recurring issues.
Communicate clearly with employees, leaders, guests, and vendors while protecting confidential information.
Use AI tools and simple systems to work more efficiently.
Help ensure the office experience enables the team to do its best work.