Hospitality Services Manager - AstraZeneca

Compass Group•Wilmington, NC

42d•$65,000 - $72,500

About The Position

Working as a Director of Conference Services, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services.

Requirements

Bachelor’s degree and a minimum of five years hotel experience
Previous experience as hotel Director of Conference Services preferred
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities

Responsibilities

Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis