Hospitality Services Manager
Kisco Senior Living•Brookline, MA
•$75,000 - $80,000
About The Position
The Hospitality Services Manager is responsible for delivering exceptional customer service to reinforce and enhance residents’ and families’ experiences, satisfaction, and loyalty. The role oversees the front desk and Customer Service team, supports resident transitions, manages the department budget, and helps coordinate resident focus group meetings. The position is full-time and includes one weekend day.
Requirements
- Excellent customer service and communication skills.
- High school graduate or GED required.
- At least 3 years of experience in customer service or guest relations.
- At least 2 years of supervisory experience.
Nice To Haves
- Bachelor’s degree preferred.
- Experience in accounting and familiarity with accounting terms and principles preferred.
Responsibilities
- Manage and improve resident and family satisfaction and loyalty.
- Proactively identify and address resident challenges and opportunities for improvement.
- Oversee a smooth, customer service-focused front desk.
- Motivate and lead a high-performance Customer Service team.
- Execute resident move-in and welcome, transfer, and move-out processes effectively.
- Manage the department budget.
- Help coordinate resident focus group meetings.
- Assist residents in selecting and placing furniture in their new homes.
Benefits
- Competitive pay of $75,000–$80,000 per year.
- One free meal per shift.
- Healthcare benefits, including vision and dental, for full-time employees.
- Matching 401(k) for full-time employees.
- Paid time off.
- Rewards and bonus opportunities.
- Continuous training and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
