Hospitality Services Manager

Kisco Senior Living•Brookline, MA

13h

About The Position

The Hospitality Services Manager is responsible for delivering exceptional customer service that reinforces and enhances the resident and family experience, satisfaction, and loyalty. This full-time role includes working one weekend day and pays $75,000–$80,000 per year. The manager leads the Customer Service team, oversees the front desk, and manages processes related to resident move-ins, welcomes, transfers, and move-outs. The role also involves improving resident and family satisfaction, managing the department budget, coordinating resident focus group meetings, and assisting residents with selecting and placing furniture in their new homes. Kisco Senior Living describes its mission as creating a great place to live for residents and a great place to work for associates. Employment offers are subject to successfully completing a drug screen, job-specific physical, TB test, and background check; the company covers the cost of these pre-employment requirements.

Requirements

Excellent customer service and communication skills.
High school graduate or GED required.
At least 3 years of customer service or guest relations experience.
At least 2 years of supervisory experience.

Nice To Haves

Bachelor’s degree preferred.
Experience in accounting and familiarity with accounting terms and principles preferred.

Responsibilities

Manage and improve resident and family satisfaction and loyalty.
Proactively identify and address resident challenges and opportunities for improvement.
Oversee a smooth, customer service-focused front desk.
Motivate and lead a high-performance Customer Service team.
Execute resident move-in and welcome, transfer, and move-out processes effectively.
Manage the department budget.
Help coordinate resident focus group meetings.
Assist residents in selecting and placing furniture in their new homes.