Hospitality Services Associate

Kootenai Health • Coeur d'Alene, ID

2d

About The Position

Hospitality Services Associates work with cooks and other Hospitality Services team members to provide a positive experience for patients and families in the hospital. The role calls for excellent customer service, strong communication, creative problem-solving, and high standards for quality and cleanliness. Associates are service-focused team players who maintain a positive attitude.

Kootenai Health’s Hospitality department provides support services to departments, staff, patients, and guests. The team offers hospital catering, prepares and delivers patient meals through a room service program, operates a café and coffee service, stocks units with food and paper items, and provides patient nutrition support and education. Associates contribute to patient care as part of a fast-paced team.

Requirements

• High school diploma or equivalent preferred.
• Current Idaho Food Handler’s card, or ability to obtain one within 90 days of hire.
• Ability to work and problem-solve in a fast-paced environment.

Nice To Haves

• One year of food service experience preferred.
• One year of customer service experience preferred.

Responsibilities

• Demonstrate urgency, a strong work ethic, and a positive attitude.
• Follow clinical standards designated for individual patient orders.
• Ensure food is delivered correctly and promptly with exceptional customer service.
• Work with clinical staff to ensure timely and accurate delivery of patient meals.
• Maintain strict sanitation standards and monitor hot and cold food temperatures.
• Work both as part of a team and independently when needed.
• Plan and accomplish goals using experience and judgment.
• Maintain regular and predictable attendance.
• Meet the age-specific needs of the assigned unit.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay.
• Night, weekend, and PRN shift differentials.
• Wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED