Hospitality Representative

Trinity Health•Muskegon, MI

About The Position

The Hospitality Representative provides a welcoming, professional and helpful experience for patients, visitors and families at the main desk. The role shares accurate information and directions, responds to calls, supports escorts when needed, addresses concerns about safety guidelines, and helps maintain a clean entrance and screening area.

Requirements

High school diploma or an equivalent combination of experience and education.
At least two years of guest or customer service experience.
Ability to work with interruptions while maintaining excellent customer focus.
Organizational and multitasking skills; attention to detail.
Professional presence and vocabulary, with a pleasant and helpful demeanor.
Self-direction and ability to exercise independent judgment; ability to work as a team player.
Familiarity with standard desktop and Windows-based computer systems, including email, e-learning, intranet and computer navigation.
Ability to use other software required to perform essential functions.
Ability to stand for long periods, up to 80% of the shift; walk, bend and stoop; use a computer, keyboard and phone; and push a guest or patient in a wheelchair.

Nice To Haves

Associate degree in business or a related field.

Responsibilities

Communicate and collaborate with patients, visitors and families in a professional and helpful manner.
Acknowledge and greet people warmly as they approach the main desk.
Provide accurate information and directions to patients, visitors and families.
De-escalate patient and visitor concerns related to safety guidelines and escalate them to appropriate resources when needed.
Maintain a clean environment by routinely cleaning entrance and screening tables as needed.
Answer phone calls in a warm and inviting manner and patch calls to appropriate staff.
Assist staff with directions and assigning patient or family escorts when necessary.