Hospitality Representative

Trinity Health • Muskegon, MI

3d • Onsite

About The Position

The Hospitality Representative will communicate and collaborate with patients, visitors, and families in a professional and helpful manner. This role involves greeting people warmly, providing accurate information and directions, de-escalating concerns, maintaining a clean environment, answering phone calls, and assisting staff with directions and escorts. The position is part-time with a day shift.

Requirements

• Minimum: High school diploma or equivalent combination of experience and education.
• Minimum: Two years guest/customer services experience.
• Ability to work w/interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills.
• Attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.
• Self-directed and ability to exercise independent judgment.
• Team player.
• Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
• Ability to use other software required to perform essential functions.
• Minimum: Standing for long periods of time (up to 80% of shift).
• Ability to walk, bend and stoop.
• Use of computer, keyboard and phone.
• Ability to push guest or patient in wheelchair.

Nice To Haves

• Preferred: Associates degree in business or related field.

Responsibilities

• Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
• Acknowledges and greets people in a warm and inviting manner as they approach the main desk.
• Gives accurate information and directions to patients, visitors and families.
• De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed.
• Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
• Answers phone calls in a warm and inviting manner and patches calls to appropriate staff.
• Works with staff assisting in directions and assigning patient/family escort when necessary.

Benefits

• A great team that supports one another like family
• A community-focused environment where your voice is heard and your work is valued
• Colleague Referral Program
• Career growth opportunities across 21 states with Trinity Health

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED