Hospitality Representative

Trinity Health•Muskegon, MI

3d•Onsite

About The Position

This is a full-time, day shift position with variable shift coverage needs, including shifts from 5a to 1:30p, 7a to 3:30p, or 11a to 3p. The role involves communicating and collaborating with patients, visitors, and families in a professional and helpful manner, greeting people warmly, providing accurate information and directions, de-escalating concerns, maintaining a clean environment, answering phone calls, and assisting staff with directions and escorts. The position requires the ability to work with interruptions while maintaining excellent customer focus, strong organizational and multi-tasking skills, attention to detail, a professional presence, and the ability to exercise independent judgment. Familiarity with standard computer systems and software is also necessary. The role requires standing for long periods (up to 80% of the shift), walking, bending, stooping, and the ability to push guests or patients in wheelchairs.

Requirements

High school diploma or equivalent combination of experience and education.
Two years guest/customer services experience.
Ability to work w/interruptions while maintaining an excellent customer focus.
Organizational and multi-tasking skills.
Attentive to detail.
Professional presence and vocabulary.
Pleasant and helpful demeanor.
Self-directed and ability to exercise independent judgment.
Team player.
Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
Ability to use other software required to perform essential functions.
Standing for long periods of time (up to 80% of shift).
Ability to walk, bend and stoop.
Use of computer, keyboard and phone.
Ability to push guest or patient in wheelchair.

Nice To Haves

Associates degree in business or related field.

Responsibilities

Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
Acknowledges and greets people in a warm and inviting manner as they approach the main desk.
Gives accurate information and directions to patients, visitors and families.
De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed.
Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
Answers phone calls in a warm and inviting manner and patches calls to appropriate staff.
Works with staff assisting in directions and assigning patient/family escort when necessary.