Hospitality Operations Manager

Sandy Cove Ministries•North East, MD

2d•Onsite

About The Position

Sandy Cove Ministries is seeking a Hospitality Operations Manager to provide servant leadership for the daily operation of its dining services. This role ensures every guest experiences exceptional hospitality while cultivating a Christ-centered culture among team members. The position combines operational excellence with relational leadership, overseeing the dining room experience, Uncle Wilf's Café, employee scheduling, training, and administrative functions that support Food Service. The ideal candidate is a highly organized leader who enjoys developing people, creating systems that promote excellence, and intentionally investing in others both professionally and spiritually.

Requirements

Personal commitment to Jesus Christ and agreement with the mission and Statement of Faith of Sandy Cove Ministries.
Demonstrated servant leadership skills.
Experience leading employees in hospitality, food service, restaurant, hotel, or similar environments.
Strong organizational and administrative skills.
Excellent interpersonal and communication abilities.
Ability to coach, develop, and motivate employees.
Proficiency with scheduling software and Microsoft Office or Google Workspace.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Supervisory or management experience in hospitality or food service.
Experience with employee scheduling and labor management.
Experience onboarding and training employees.
Knowledge of food safety regulations and best practices.
Ministry or Christian camp/conference center experience.

Responsibilities

Create and maintain a welcoming, clean, and inviting dining environment that reflects Sandy Cove's mission of helping people connect with God and each other.
Lead the dining room team in providing exceptional guest service that exceeds expectations.
Ensure dining room operations consistently demonstrate warmth, professionalism, and Christian hospitality.
Respond promptly and professionally to guest questions, concerns, and service opportunities.
Collaborate with the culinary team to ensure seamless guest dining experience.
Provide day-to-day leadership for dining room staff, Kitchen Rounds employees, and Uncle Wilf's Café team members.
Recruit, interview, onboard, and train new team members according to Sandy Cove standards and departmental procedures.
Coach employees through regular feedback, encouragement, and accountability.
Foster teamwork, collaboration, and a culture of mutual respect.
Conduct performance conversations and assist with employee evaluations.
Identify future leaders and intentionally develop their leadership potential.
Model a growing relationship with Jesus Christ and Christian character in daily interactions.
Relationally invest in employees by encouraging their personal, professional, and spiritual growth.
Create opportunities for prayer, encouragement, and meaningful conversations with team members.
Support the spiritual formation initiatives of Sandy Cove Ministries and encourage participation in staff devotions, chapel, and community life.
Demonstrate grace, humility, servant leadership, and biblical conflict resolution.
Oversee the administrative functions of the Food Service department.
Prepare and manage employee schedules for: Kitchen Rounds Team Members, Uncle Wilf's Café Team Members.
Ensure appropriate staffing levels based on occupancy, events, and business needs.
Monitor labor utilization and scheduling efficiency.
Maintain accurate employee records, training documentation, and scheduling information.
Assist with payroll processes and ensure accurate timekeeping.
Develop as needed and maintain standard operating procedures for assigned areas.
Coordinate communication between dining room, café, kitchen, and other departments.
Provide leadership for the daily operation of Uncle Wilf's Café.
Ensure excellent guest service and product quality.
Monitor inventory and ordering needs in collaboration with Food Service leadership.
Maintain cleanliness, organization, merchandising, and operational standards.
Ensure compliance with health and safety regulations.
Ensure compliance with health department regulations and food safety standards.
Maintain a safe working environment for employees and guests.
Promote proper sanitation and cleanliness throughout assigned areas.
Support organizational policies and risk management initiatives.
Participate in emergency response procedures as required.