Hospitality Operations Management Development Program Associate

Live! Casino and Hotel Maryland•Hanover, MD

About The Position

The Live! Casino & Hotel Management Development Program is designed for recent college graduates interested in careers in hospitality, entertainment, and gaming. The Hospitality Management Associate gains exposure to areas such as Hotel Operations, Food & Beverage, Guest Services, Marketing, Human Resources, Finance, Entertainment, and Events & Conventions. Associates participate in hands-on operational rotations, leadership development, management coaching, and business acumen training to prepare for potential future leadership opportunities. They rotate through operational and administrative departments, collaborate with employees at all levels, and complete the Live! Leadership Development Curriculum. The program helps associates identify their strengths and interests while building skills for a hospitality management career. This role is based in a 24/7, high-energy casino environment. Schedules may include day, evening, overnight, weekend, and holiday shifts. The workplace includes gaming and entertainment areas and may expose employees to alcohol, cigarette and cigar smoke, bright lights, loud noises, and variable temperatures. Smoking is allowed in the work environment.

Requirements

Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
Strong interpersonal, communication, and relationship-building skills.
Ability to work independently and as part of a team.
Adaptability and willingness to learn in a fast-paced, dynamic environment.
Strong organizational, problem-solving, and time-management skills.
Ability to communicate professionally and effectively in English, verbally and in writing.
Proficiency in basic computer applications and business systems.
Ability to read and comprehend operational procedures and perform basic mathematical calculations.
Flexible schedule, including weekends and holidays, and availability for all shifts.
Willingness to relocate based on future open positions with the organization.
Ability to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
Ability to work in a loud, high-energy environment and perform assigned duties under frequent time pressure in an interruptive environment.
Ability to handle heavy multitasking and exert up to 50 pounds of force occasionally and up to 30 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to bend, stoop, squat, climb, stretch, twist, or reach, and to stand for long periods without sitting or leaning.
Ability to work under variable temperatures and noise levels.
Upbeat, outgoing, and positive attitude.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field is preferred.

Responsibilities

Complete all phases of the Management Development Program to be considered for future leadership opportunities.
Participate in rotational assignments across hospitality and operational departments to learn property operations and guest service.
Complete the Live! Leadership Development Curriculum alongside departmental rotations.
Demonstrate adaptability, curiosity, and willingness to learn across different business environments.
Build relationships with team members and leaders to support operational success and professional development.
Work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts, depending on assignments.
Master and uphold the Live! 5 Service Standards to deliver exceptional guest experiences.
Support operational initiatives that improve guest satisfaction, team member engagement, and business performance.
Create memorable, personalized guest experiences.
Perform other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time team members and eligible dependents
Free basic life insurance
Free short-term and long-term disability coverage
Retirement savings options
Paid time off
Tuition reimbursement
On-site wellness center for team members and eligible dependents at the Maryland property
Training and career-growth pathways
Rewards and recognition programs
Annual merit-based pay increases
Discretionary performance bonuses
Discretionary service bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment discounts