Hospitality Operations Management Development Program Associate

Live! Casino & Hotel Virginia•Hanover, MD

2d•$45,000 - $45,000

About The Position

The Live! Casino & Hotel Management Development Program offers a recent college graduate an opportunity to build a career in the hospitality, entertainment, and gaming industry. The Hospitality Management Associate gains exposure to Hotel Operations, Food & Beverage, Guest Services, Marketing, Human Resources, Finance, Entertainment, Events & Conventions, and other business areas. The program is designed to prepare high-potential individuals for future leadership opportunities through hands-on operational experience, leadership development, management coaching, and business acumen training. Associates rotate through operational and administrative departments across the property, collaborate with employees at all levels, and learn how each area contributes to the guest experience and business success. The experience also helps Associates identify their strengths and interests while developing skills for a management career with Live!. This is a flexible-schedule role in a 24/7 casino environment. Rotations may require day, evening, swing, overnight, weekend, and holiday work. The workplace is a high-energy casino with more than 300,000 square feet of gaming and entertainment space and approximately 3,000 employees. The role may involve exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; smoking is allowed in the environment.

Requirements

Passion for hospitality, guest service, entertainment, and exceptional customer experiences.
Strong interpersonal, communication, and relationship-building skills.
Ability to work independently and as part of a team.
Adaptability and willingness to learn in a fast-paced, dynamic environment.
Strong organizational, problem-solving, and time-management skills.
Ability to communicate professionally and effectively in English, verbally and in writing.
Proficiency with basic computer applications and business systems.
Ability to read and understand operational procedures and perform basic mathematical calculations.
Flexible schedule, including weekends and holidays, and availability for all shifts, including day and swing shifts.
Willingness to relocate based on future open positions within the organization.
Ability to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
Ability to work under frequent time pressure in an interruptive environment.
Ability to lift, carry, push, pull, or otherwise move objects requiring up to 50 pounds of force occasionally and up to 30 pounds frequently or constantly.
Ability to bend, stoop, squat, climb, stretch, twist, and reach with the body and arms.
Ability to stand for long periods without sitting or leaning and to work under variable temperatures and noise levels.
Upbeat, outgoing, and positive attitude.

Nice To Haves

A bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field is preferred.

Responsibilities

Complete all phases of the Management Development Program to be considered for future leadership opportunities.
Participate in rotational assignments across hospitality and operational departments to develop a broad understanding of property operations and guest service.
Complete the Live! Leadership Development Curriculum alongside departmental rotations.
Demonstrate adaptability, curiosity, and willingness to learn across business environments.
Build relationships with team members and leaders to support operational success and professional development.
Work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts, depending on assignments.
Master and uphold the Live! 5 Service Standards to deliver exceptional guest experiences.
Support operational initiatives that improve guest satisfaction, team member engagement, and business performance.
Create memorable, personalized experiences for guests.
Perform other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free basic life insurance.
Free short-term and long-term disability coverage.
Retirement savings options.
Paid time off.
Tuition reimbursement.
On-site wellness center for Team Members and eligible dependents at the Maryland property.
Training and pathways for career growth.
Rewards and recognition programs.
Annual merit-based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment discounts.