Casino, Hospitality & Entertainment Management Development Program Associate

Live! Casino and Hotel Maryland•Hanover, MD

About The Position

The Live! Casino & Hotel Management Development Program is an opportunity for recent college graduates interested in building a career in hospitality, gaming, and entertainment. The Hospitality & Gaming Operations Management Associate participates in a comprehensive leadership development program designed to prepare high-potential individuals for future management opportunities. The program combines hands-on operational experience, leadership development, executive mentorship, and business education. Through structured rotations across operational and support departments—including casino and slot operations, table games, hotel operations, guest services, food and beverage, marketing, player development, finance, human resources, entertainment, and special events—Associates learn how departments work together to deliver guest experiences, maintain operational excellence, and achieve business results. Associates work with colleagues from frontline teams through senior leadership and build leadership skills through coaching, mentorship, project work, and operational assignments. Associates must complete all phases of the program to be considered for future leadership opportunities. The role requires a flexible schedule in a 24/7 casino environment, including shifts, evenings, weekends, holidays, and overnights as required by rotations. The position is based in a fast-paced, high-energy environment where smoking is allowed and employees may be exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noise.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, Gaming Management, Tourism Management, Marketing, Finance, or a related field is preferred.
Passion for hospitality, gaming, entertainment, and delivering exceptional guest experiences.
Leadership potential and interest in a hospitality and gaming management career.
Strong interpersonal, customer service, and communication skills.
Ability to work effectively in a team-oriented, fast-paced environment.
Strong analytical, organizational, problem-solving, and decision-making skills.
Adaptability and willingness to learn new processes, systems, and operational functions.
Ability to communicate professionally and effectively in English, verbally and in writing.
Proficiency in Microsoft Office and other business-related technology applications.
Ability to read, understand, and follow operating procedures, company policies, and regulatory requirements.
Flexible working schedule, including weekends and holidays; must be available for all shifts, including days and swing shifts.
Openness to relocation based on future positions with the organization.
Ability to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
Upbeat, outgoing, and positive attitude.
Ability to work in a loud, high-energy environment and perform assigned duties under frequent time pressure in an interruptive environment.
Ability to handle multitasking and heavy work, exerting up to 50 pounds of force occasionally and up to 30 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to bend, stoop, squat, climb, stretch, twist, reach, and stand for long periods without sitting or leaning.
Ability to work under variable temperatures and noise levels.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Gaming Management, Tourism Management, Marketing, Finance, or a related field (listed as preferred).

Responsibilities

Complete all phases of the Management Development Program to be considered for future leadership opportunities.
Participate in rotational assignments across hospitality, gaming, and support departments to learn property operations.
Learn operational functions including casino gaming, hotel operations, guest services, food and beverage, entertainment, and player engagement.
Complete the Live! Leadership Development Curriculum alongside departmental rotations.
Develop an understanding of operational performance metrics, financial results, guest satisfaction measures, and revenue-generating strategies.
Collaborate with property leaders and team members to support business objectives and enhance the guest experience.
Demonstrate flexibility, adaptability, and willingness to learn in varied operational environments.
Build leadership capabilities through coaching, mentorship, project work, and hands-on operational experience.
Uphold the Live! 5 Service Standards and deliver exceptional guest service.
Create memorable guest experiences that foster loyalty and strengthen the Live! brand.
Work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as required by rotational assignments.
Perform other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free basic life insurance.
Free short-term and long-term disability coverage.
Retirement savings options.
Paid time off.
Tuition reimbursement.
On-site wellness center for Team Members and eligible dependents at the Maryland property only.
Training and pathways for career growth.
Rewards and recognition programs.
Annual merit-based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment discounts.