Casino Operations Management Development Program Associate

Live! Casino and Hotel Maryland • Hanover, MD

1d

About The Position

The Live! Casino & Hotel Management Development Program is designed for recent college graduates interested in building a career in gaming, hospitality, and entertainment. The Casino Operations Management Associate participates in a program combining hands-on operational experience, leadership development, management coaching, and business training to prepare future leaders within the organization.

Associates rotate through key departments and supporting operations, gaining exposure to areas including Casino Operations, Table Games, Slot Operations, Marketing, Player Development, Finance, Human Resources, Hotel Operations, Food & Beverage, Security, and Entertainment. They work alongside frontline team members, department leaders, and senior executives to understand how each area contributes to guest experience, operational excellence, and business performance. The program also includes the Live! Leadership Development Curriculum and provides opportunities to identify strengths and interests in preparation for future leadership opportunities.

This role is based in a 24/7, high-energy casino environment. Work schedules are flexible and may include day, swing, night, overnight, weekday, weekend, and holiday shifts, depending on assignments. The property has more than 300,000 square feet of gaming and entertainment space and approximately 3,000 employees. The work environment includes exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noise; smoking is allowed. The role requires standing for extended periods, moving around the casino, and performing physical tasks including lifting, carrying, pushing, or pulling objects.

Requirements

• Bachelor's degree in Hospitality Management, Casino Management, Gaming Operations, Business Administration, Marketing, Finance, or a related field is preferred.
• Strong interest in casino operations, gaming, hospitality, and guest experience.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work effectively with diverse teams and build positive working relationships.
• Demonstrated leadership potential and desire to pursue a management career in the gaming industry.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Ability to communicate professionally and effectively in English, verbally and in writing.
• Ability to read, understand, and follow operational policies, procedures, and gaming regulations.
• Proficiency in Microsoft Office and other business-related technologies.
• Flexible schedule, including weekends and holidays, and availability for all shifts.
• Openness to relocation based on future organizational openings.
• Ability to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
• Upbeat, outgoing, and positive attitude.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to lift, carry, push, pull, or otherwise move objects using up to 50 pounds of force occasionally and up to 30 pounds frequently or constantly.
• Ability to bend, stoop, squat, climb, stretch, twist, and reach with the body and arms.
• Ability to stand for long periods without sitting or leaning and to work under variable temperatures and noise levels.

Nice To Haves

• Bachelor's degree in Hospitality Management, Casino Management, Gaming Operations, Business Administration, Marketing, Finance, or a related field is preferred.

Responsibilities

• Complete all phases of the Management Development Program to be considered for future leadership opportunities.
• Participate in rotational assignments throughout casino and supporting operations, including gaming, guest services, marketing, hotel operations, and food and beverage.
• Gain firsthand knowledge of casino operations, gaming procedures, regulatory compliance requirements, and guest experience standards.
• Complete the Live! Leadership Development Curriculum alongside departmental rotations.
• Develop an understanding of key business metrics, operational performance indicators, and revenue-driving initiatives.
• Demonstrate adaptability, professionalism, and willingness to learn in a fast-paced, guest-focused environment.
• Build working relationships with team members and leaders across operational areas.
• Work a flexible schedule that may include days, nights, weekends, holidays, and overnight shifts, depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to deliver exceptional guest service.
• Support initiatives that enhance guest satisfaction, operational efficiency, and departmental performance.
• Foster memorable guest experiences that promote loyalty and repeat visitation.
• Perform other duties as assigned.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
• Free basic life insurance.
• Free short-term and long-term disability coverage.
• Retirement savings options.
• Paid time off.
• Tuition reimbursement.
• On-site wellness center for Team Members and eligible dependents at the Maryland property.
• Training and pathways for career growth.
• Rewards and recognition programs.
• Annual merit-based pay increases.
• Discretionary performance bonuses.
• Discretionary service bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level