Hospitality Manager

Group Compass Ltee•Calgary, AB

7d•Onsite

About The Position

The Hospitality Manager will be responsible for providing engaging and anticipative service to all office employees, executives, and visitors. This role involves leading a team, managing HR functions, payroll, and associate development plans. The manager will also perform administrative tasks, coordinate team activities, and ensure a flawless in-office experience by working closely with various internal and external stakeholders. Collaboration on the entire meeting/event lifecycle, including logistics and vendor coordination, is a key aspect of this position. Additionally, the role requires supporting safety guidelines and managing systems and maintenance vendors.

Requirements

At least 3 years in a supervisory or management role for a small to medium sized team.
Demonstrates exceptional leadership and management skills, effectively overseeing a dynamic team and providing necessary support to ensure all members succeed.
Excellent written and verbal communication skills.
Strong relationship building, executive presence, and interpersonal skills.
Good analytical and adaptability skills.
Strong technical skills and ability to learn and operate internal and external systems.
Ability to manage competing priorities and meet frequent deadlines.
Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.).
Resourceful learner with an improvement mindset, and strong critical thinking and problem-solving abilities.
Thrive in a dynamic, demanding and active environment.
Flexibility in work hours to support events as needed.
When needed, be flexible to travel for in-person meetings with concierge associate team members located in other cities.
Microsoft Excel: 1 year (required)
Microsoft Outlook: 1 year (required)
Microsoft Office: 1 year (required)
Hospitality: 3 years (required)

Nice To Haves

Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
Preference given to those with events/catering experience.
Proficiency in event Management or Rooms Booking Software is a bonus.

Responsibilities

Provide engaging and anticipative service to all office employees, executives, and visitors.
Lead a team and manage all HR functions, support, payroll and associate development plans.
Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules.
Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks.
Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else.
Work closely with Client facilities and technology teams, and other key stakeholders to ensure a flawless in office experience and improve / refine processes as needed.
Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics.
Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events.
Support and carry out security, fire, health, and safety guidelines as required.
Coordinate with 3rd party vendors relating to systems, maintenance, etc.
Register and check in clients and visitors as required using internal systems.
Assist with room set ups and AV support.
Light housekeeping and other duties as required.