Hospitality Manager

Landing • Houston, TX

6d • $55,000 - $75,000 • Onsite

About The Position

Landing is seeking a Hospitality Manager to oversee a segment of their properties in the rapidly growing Houston market. This role involves managing member experience, property and vendor relationships, housekeeping, maintenance, and unit quality. The manager will handle reservations from Landing's platform and OTA partners, build relationships with property partners, resolve member issues across multiple channels, and report on market performance. The ideal candidate will have experience in hotel operations, short-term rental management, or high-volume hospitality, and will thrive in a fast-paced, autonomous environment where they can build systems while using them. This is an opportunity to own a market segment rather than just a single property, in a company that is still writing its playbook.

Requirements

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
• Experience running a market, property, or operation with significant autonomy.
• Strong organizational and follow-through skills.
• Ability to triage under pressure and prioritize effectively when multiple issues arise simultaneously.
• Comfort with ambiguity in a growth-stage company environment.

Responsibilities

• Manage reservations across direct and OTA channels, including Landing bookings and platforms like Airbnb and Booking.com.
• Oversee member experience from booking through checkout, handling tickets, inquiries, and escalations.
• Manage relationships with property and housekeeping partners.
• Track and report on market Key Performance Indicators (KPIs) such as NPS, CSAT, cleaning quality, and growth.
• Coordinate reservations and escalate maintenance issues with property management teams.
• Onboard, install, and launch new properties within the assigned market segment.

Benefits

• Opportunities for upward mobility and internal promotions.
• Competitive compensation: $55,000–$75,000 base salary (based on experience).
• Performance bonus of up to 20% of base salary.
• $6,600 annual vehicle and cell stipend.
• Stock Options.
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options.
• Retirement support: 401(k) plan + access to ImmediatePay.
• Generous paid time off policy.
• $750 USD annually in Landing Stays travel perk.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed