Hospitality Manager

Landing•Austin, TX

8d•$55,000 - $75,000•Onsite

About The Position

Landing is seeking a Hospitality Manager to oversee a segment of properties in the fast-growing South Austin market. This role involves managing member experience, property relationships, housekeeping vendors, maintenance, and unit quality. The manager will oversee reservations from Landing's platform and OTA partners, build relationships with property partners, resolve member issues across multiple channels, and report on market performance to the Hub Manager. This position is ideal for someone with experience in hotel operations, short-term rental management, or high-volume hospitality who thrives in a fast-paced environment, makes decisions with incomplete information, and builds systems while using them.

Requirements

Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
Experience running a market, property, or operation with significant autonomy.
Strong organizational and follow-through skills.
Ability to triage under pressure.
Comfort with ambiguity in a growth-stage company environment.

Responsibilities

Manage reservations across direct and OTA channels, including Landing bookings and platforms like Airbnb and Booking.com.
Oversee member experience from booking through checkout, handling tickets, inquiries, and escalations.
Manage relationships with property and housekeeping partners.
Track and report on market KPIs such as NPS, CSAT, cleaning quality, and growth.
Coordinate reservations and escalate maintenance issues with property management teams.
Onboard, install, and launch new properties within the market segment.

Benefits

Opportunities for upward mobility
Competitive compensation
Performance bonus
Annual vehicle and cell stipend
Stock Options
Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
401(k) plan
Access to ImmediatePay
Generous paid time off policy
Travel perk