Hospitality Manager (Contract)

Switch•Las Vegas, NV

2d•Onsite

About The Position

The Hospitality Manager plans, organizes, and executes campus tours, client meetings, and hospitality events from initial planning through completion. This role is responsible for coordinating schedules, logistics, stakeholders, vendors, and project details to ensure tours and events are delivered on time, within budget, and to established Switch standards. You will lead the planning of client-facing experiences ranging from data center tours to high-profile meetings and events. You will work closely with Security, Audio/Visual, Data Center Operations, vendors, executives, clients, and other internal teams to keep activities aligned and resolve issues as they arise. This is a six-month contract position reporting to the Director of Hospitality. The role is based in Las Vegas and requires flexibility to work on-site up to five days per week depending on scheduled tours, meetings, events, and business needs.

Requirements

Experience in event management, hospitality, project management, or a related client-facing function.
Experience planning and coordinating meetings, tours, events, or projects involving multiple stakeholders.
Strong calendar, scheduling, and project coordination skills.
Strong organizational skills and attention to detail.
Clear written and verbal communication skills.
Ability to provide professional service to clients, executives, vendors, and internal stakeholders.
Ability to manage multiple priorities and work effectively under pressure.
Ability to exercise sound judgment and discretion with confidential information.
Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
Ability to work on-site in Las Vegas up to five days per week based on business needs.

Nice To Haves

3-4 years of experience in event management or project management.
Bachelor s degree in Communications, Hospitality, or a related field.
Experience using Asana or another project management platform.

Responsibilities

Own the planning and execution of prospective client, finance, marketing, team member, and spectator data center tours, including physical and virtual tours.
Keep stakeholders informed throughout planning and execution and proactively address issues that could affect delivery.
Coordinate and delegate project tasks to appropriate team members and track work through completion.
Serve as a central point of coordination when multiple teams are supporting the same initiative.
Coordinate attendee requirements, including attendance tracking, tour agreements, confirmations, and other visit requirements.
Maintain tour calendars across campus locations.
Lead planning and execution for client-focused meetings and events of varying size and complexity, including high-profile events.
Coordinate project management, venues, logistics, operations, technical and AV production, food and beverage, catering, travel, content, creative elements, d cor, and other event production needs.
Support Hospitality administrative activities, including expense reports, travel and vehicle reservations, and project task tracking.
Communicate professionally with vendors, executives, clients, team members, and other stakeholders.
Coordinate with Security, Audio/Visual, Data Center Operations, and other teams to support seamless tour and event execution.
Identify opportunities to improve Hospitality protocols, workflows, and processes.
Deliver attentive and professional service to visitors and clients.
Respond promptly and professionally to telephone and email inquiries.
Maintain accurate schedules, project details, deadlines, and follow-up items.
Work on-site in Las Vegas up to five days per week when tours, events, meetings, or other business needs require.