Hospitality Manager

Topgolf•Parsippany-Troy Hills, NJ

1d•Onsite

About The Position

This role involves supervising a team to deliver best-in-class service daily, coaching and developing the team, and driving Associate engagement. The manager will uphold operating procedures, service and safety standards, with a strong focus on Guest Satisfaction. Key responsibilities include ensuring efficient staffing and operation of all Guest areas, delegating tasks, and embodying Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring. The position also requires focusing on business metrics to drive performance, maximizing profit and revenue, and performing other operational duties as assigned by management.

Requirements

5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
High school diploma or equivalent
Excellent communication, time management and organization skills
Ability to work on a team
Energy and enthusiasm
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location

Responsibilities

Supervise the team in providing best-in-class service on a daily basis
Coach and develop the team and drive Associate engagement
Uphold operating procedures and service and safety standards, especially Guest Satisfaction
Ensure all Guest areas are staffed and functioning efficiently
Delegate tasks
Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
Focus on business metrics to drive performance
Maximize profit and revenue
Perform other operational duties as assigned by your manager