Hospitality Manager

Atria Senior Living • Simi Valley, CA

1d • Onsite

About The Position

Atria Senior Living creates communities where employees thrive in their work, helping residents thrive in their homes. The company offers a career with outstanding benefits, advancement opportunities, and promotes a healthy work-life balance. The Hospitality Manager (HM) is responsible for ensuring a well-maintained community and providing excellent service to residents. This role involves understanding the importance of hospitality services, directing dining room and housekeeping teams, and ensuring residents are satisfied with mealtimes and housekeeping services.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Two (2) years of prior work experience in “front of house” supervision and leadership.
• Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Nice To Haves

• Two (2) year Associates Degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED