Hospitality Manager

Landing • Cleveland, OH

2d • Onsite

About The Position

This is a market segment ownership role where you will manage a segment of Landing's properties in the Cleveland OH Market. Your responsibilities will encompass member experience, property relationships, housekeeping vendors, maintenance, and unit quality. You will oversee reservations made through Landing’s platform and OTA partners like Airbnb and Booking.com, build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager. The role is suited for someone with experience in hotel operations, short-term rental management, or high-volume hospitality, who thrives in a fast-paced environment, makes decisions with incomplete information, and builds systems while using them. You will own the entire market segment, not just one property, and contribute to defining the operational playbook.

Requirements

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Responsibilities

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, and launching of new properties within your market segment

Benefits

• Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.
• Competitive compensation: $55,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed