Hospitality Manager - Bethune Annex - Howard University

Aramark•WASHINGTON, DC, DC

3d•$70,000 - $75,000•Onsite

About The Position

The Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. This role provides hands-on leadership in food service operations, employee supervision, customer service, sanitation, safety, scheduling, compliance, and employee relations. The Hospitality Manager is expected to lead by example, uphold Aramark and Howard University standards, support a respectful workplace, and ensure consistent execution of policies, SOPs, collective bargaining agreement requirements, and client expectations.

Requirements

Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field.
Strong customer service and employee relations skills.
Ability to lead hourly employees in a fast-paced, unionized environment.
Knowledge of food safety, sanitation, and workplace safety standards.
Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language.
Strong communication, organization, problem-solving, and follow-up skills.
Ability to work evenings, weekends, holidays, and special events as business needs require.
Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems.

Nice To Haves

Experience in higher education, campus dining, residential dining, or large-volume food service.
Experience managing in a union environment.
ServSafe or food safety certification.
Experience with Kronos, scheduling systems, payroll review, inventory, or production planning.

Responsibilities

Oversee daily dining hall operations, including staffing, service flow, food presentation, station readiness, opening and closing procedures, and overall guest experience.
Supervise union and non-union employees by providing daily direction, coaching, feedback, and support while maintaining a respectful, accountable work environment.
Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with HR and Operations leadership as needed.
Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures.
Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, operational requirements, and CBA guidelines.
Create a welcoming, student-centered dining environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs.
Maintain compliance with food safety, HACCP, sanitation, allergen, health department, and workplace safety standards.
Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready.
Support pre-shift meetings, safety huddles, accident reporting, hazard identification, and corrective follow-up.
Assist with cost control, inventory, ordering, waste tracking, production planning, payroll support, attendance tracking, corrective action documentation, daily logs, reports, and operational records.