REVELxp - Hospitality Manager, Mississippi State University
About The Position
REVELxp is a premier sports hospitality company that partners with college and professional teams to deliver exceptional fan experiences through services like full-service tailgates, premium hospitality events, and exclusive ticket packages. They also offer comprehensive hospitality solutions including event staffing, management, premium hospitality management, and venue installations. REVELxp is seeking goal-oriented, purpose-driven, high-energy individuals to join their rapidly growing team. The company aims to redefine game day by creating memorable experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. They believe in the community-building power of sports and focus on amplifying the social experience around gameday. REVELxp offers numerous opportunities to create memorable experiences in hospitality, operations, and revenue generation within a fast-paced, fun environment. They seek innovative self-starters who want to reshape fan experiences nationwide and operate based on core values of service, entrepreneurship, and joy.
Requirements
- Bachelor's degree or equivalent work experience
- 2-5 years of relevant experience in customer service and hospitality roles
- Strong communication skills, written and verbal
- Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
- Proven ability to lead and train part-time and/or full-time customer service staff
- Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
- Strong attention to detail
- Comfortable receiving and applying feedback and direction
Nice To Haves
- A love of college sports is a big plus!
Responsibilities
- Manage and oversee the direct client relationship on designated campus.
- Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
- Manage and mentor full-time and/or part-time staff.
- Attend, stay informed, and think creatively on the interworking of the client athletic department.
- Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
- Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
- Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
- Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
- Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
- Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
- Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
- Participate in project coordination at conference championship fan events, when requested.
Benefits
- Healthcare with HSA and FSA
- Retirement plan with 401(k) match
- Paid Time Off, Sick Leave, Holidays, Floating holidays and other paid leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
