REVELxp - Hospitality Manager, Mississippi State University

REVELxp•Mississippi State, MS

3d•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams and major sporting events to deliver exceptional fan experiences. They offer services such as full-service tailgates, premium hospitality events, and exclusive ticket packages. REVELxp also provides comprehensive hospitality solutions including event staffing, event management, premium hospitality management, and venue installations. The company is seeking goal-oriented, purpose-driven, high-energy individuals to join their rapidly growing team. REVELxp aims to redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands. They believe in the community-building power of sports and focus on amplifying the social experience around game day. The company fosters a fast-paced, fun environment that builds true partnerships with professional sports properties and seeks innovative self-starters to reshape fan experiences nationwide. Their core values are service, entrepreneurship, and joy.

Requirements

Bachelor's degree or equivalent work experience
2-5 years of relevant experience in customer service and hospitality roles
Strong communication skills, written and verbal
Proficiency in Microsoft Office programs required
Proven ability to lead and train part-time and/or full-time customer service staff
Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
Strong attention to detail
Comfortable receiving and applying feedback and direction

Nice To Haves

Working knowledge of creative platforms preferred
A love of college sports is a big plus!

Responsibilities

Manage and oversee the direct client relationship on designated campus.
Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
Manage and mentor full-time and/or part-time staff.
Attend, stay informed, and think creatively on the interworking of the client athletic department.
Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
Participate in project coordination at conference championship fan events, when requested.