Hospitality Manager

Landing•Columbus, OH

2d•$55,000 - $75,000

About The Position

Landing is hiring a Hospitality Manager to oversee a segment of its Ohio properties in a fast-growing market. The role owns operations end to end, including member experience, property partnerships, housekeeping vendors, maintenance coordination, and unit quality. The manager oversees a portfolio across a market segment rather than a single property and helps develop operational processes and playbooks as the business grows. The position manages bookings through Landing’s platform and OTA partners, supports members from booking through checkout, coordinates with property management and housekeeping partners, helps ensure units are ready and meet standards, and onboards and launches new properties. It also tracks and improves market KPIs and reports results to the Hub Manager. Core hours are Monday through Friday, 8 a.m. to 5 p.m. As a guest-facing role, it sometimes requires availability during evenings, weekends, and holidays, particularly around month-end and high-volume check-in periods. Compensation is a base salary of $60,000–$68,000, based on experience, a performance bonus of up to 20% of base salary, and a $6,600 annual vehicle and cell stipend.

Requirements

Experience in hotel operations, short-term or vacation rental management, or another high-volume, guest-facing hospitality operation.
Experience independently owning a market, property, or operation and making decisions autonomously.
Strong organization and follow-through, including closing the loop on tickets.
Ability to remain calm under pressure and prioritize competing urgent matters.
Comfort working in an ambiguous, growth-stage environment and documenting processes for others.
Availability for core hours Monday through Friday, 8 a.m. to 5 p.m., with occasional evenings, weekends, and holidays.

Responsibilities

Manage reservations through Landing’s platform and OTA partners such as Airbnb and Booking.com.
Own the member journey from booking to checkout, including inquiries, tickets, and escalations across multiple channels.
Build relationships with property management teams and housekeeping partners.
Coordinate reservations and escalate maintenance issues with property teams to ensure units are ready and meet standards.
Onboard, set up, and launch new properties in the assigned segment.
Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth.
Report performance results to the Hub Manager.

Benefits

Competitive base salary of $60,000–$68,000, based on experience.
Performance bonus of up to 20% of base salary.
$6,600 annual vehicle and cell stipend.
Stock options.
Medical, dental, vision, life, AD&D, disability, mental health, pet, and commuter benefits.
FSA or HSA options.
401(k) plan.
Access to ImmediatePay.
Paid time off.
$750 each year in Landing Stays.
Opportunity for career growth through internal promotions.