Hospitality Manager In Training Program (Post Graduate Internship)

Grand Traverse Resort and Spa•Acme, MI

2d•Onsite

About The Position

Grand Traverse Resort and Spa is hiring for a year-long, full-time, year-round post-graduate training program designed to prepare ambitious college graduates for hospitality management. The program provides hands-on experience in resort operations and begins with a supervisory role. December 2026 and May 2027 college graduates are encouraged to apply. During months 1–9, participants rotate through the core departments of the Rooms & Lodging division: Front Desk, Reservations, Guest Services, Housekeeping, and Laundry. Rotations cover guest relations, front-of-house operations, booking systems, guest planning, service delivery, cleanliness standards, team management, inventory management, and resort logistics. During months 10–12, participants serve as a Floating Supervisor across the Rooms Division. They gain practical experience managing teams, resolving complex guest situations, leading shifts, and providing supervisory support where needed. Upon successful completion, the program aims to transition participants into a full-time supervisor or manager position, subject to performance and culture fit. The position is at Grand Traverse Resort and Spa in Acme, Michigan. Applicants must pass a background investigation and drug screen as a condition of employment. Native American Preference applies. The job description is not all-inclusive; employees may also perform other reasonable related responsibilities assigned by a supervisor or resort management.

Requirements

Recent college graduate with a degree in Hospitality Management, Business, or a related field.
Genuine passion for the hospitality industry and a drive to lead others.
Positive, high-energy attitude.
Excellent communication skills.
Strong work ethic.
Interest in a long-term career in hospitality.
Must be able to pass a background investigation and drug screen as a condition of employment.

Responsibilities

Rotate through the Front Desk, Reservations, Guest Services, Housekeeping, and Laundry departments during months 1–9.
Learn and support guest relations, front-of-house operations, reservation systems, guest planning, and high-touch guest service.
Develop an understanding of housekeeping operations, cleanliness standards, and team management.
Learn inventory management and operational logistics in the Laundry department.
Serve as a Floating Supervisor across the Rooms Division during months 10–12.
Manage teams, resolve complex guest situations, and lead shifts.
Provide supervisory support across the Rooms Division where it is most needed.
Perform other reasonable related job responsibilities as assigned by a supervisor or resort management.