Hospitality Live AV Professionals

Scott Brown Media Group Inc•Wilmington, DE

About The Position

SBMG seeks hospitality-focused Live AV professionals to provide audiovisual services for events and clients. The role involves creating project proposals and accurate estimates, installing and operating AV equipment, setting up lighting, troubleshooting and repairing equipment, and overseeing event delivery through timely setup, operation, and teardown. The position also coordinates resources and budgets, conducts room audits, provides reports and project updates, completes software upgrades, and helps improve services and products. Employees may assist with recruitment and training, answer client questions, and manage client expectations. This is an hourly position with a variable schedule based on business and operational needs. Employees may be scheduled for full-time hours, but a minimum number of weekly hours is not guaranteed; hours may fluctuate with event schedules, workload, and staffing requirements. The role requires representing SBMG professionally, treating guests and coworkers respectfully, supporting properties, clients, and sales, and delivering courteous technical support. Work includes planning, setting up, operating, and striking audio, video, lighting, and other event equipment; handling event inventory and work orders; and responding promptly to requests for assistance, including under pressure.

Requirements

Meticulous attention to detail.
Hospitality-oriented approach.
Ability to perform well under pressure.
Good knowledge of basic AV equipment, including lighting, sound, and projection.
Basic computer knowledge.
Ability to accept changing work demands and adjust work schedule as needed.
Professional conduct and appearance.
Ability to lift 50 pounds.
Enthusiasm, energy, and a can-do attitude.
Teamwork, coordination, organization, planning, and time-management skills.
Ability to provide high-quality customer service and meet customer expectations.
Ability to operate AV equipment and provide technical support.

Responsibilities

Represent SBMG in a professional manner and treat guests, clients, employees, and staff with kindness and respect.
Perform duties as an SBMG AVT and support the property, other properties, clients, and sales as necessary.
Proactively deliver high-quality service and pursue continuous improvement.
Set up, operate, and strike audio, video, lighting, and other services and event equipment.
Learn and train on correct equipment operation, and teach SBMG processes to others when necessary.
Participate in pre-conference meetings with clients and property EO meetings as necessary.
Create event estimates for clients with correct pricing for products and services.
Serve as the on-site property contact for events when necessary.
Follow protocols for AV products and services and complete assigned event setup and teardown.
Ensure property inventory is shipped to and returned from the correct locations.
Plan and implement event setups, operations, and strikes for audio, video, lighting, and other meeting and event hardware.
Record event inventory usage in event software.
Provide courteous technical support and solutions for presentation needs, including under high-pressure circumstances.
Respond immediately to requests for assistance during events.
Set up, calibrate, and provide technical support for display devices, mounting systems, projectors, and video walls.
Set up and operate audio systems, including music programming and speech reinforcement.
Secure signed work orders and approval for additional equipment.
Organize property storerooms and track inventory counts.
Prepare room audits, operational reports, and project updates as requested.
Troubleshoot and repair equipment and complete software upgrades.
Develop methods to improve services or products.
Assist with employee recruitment and training, answer client questions, and manage client expectations.
Coordinate resources and budgets and ensure projects are completed on time.
Perform other duties as assigned.