Hospitality Floater (Global Soccer) (Contract)

Octagon

5h•Hybrid

About The Position

We are seeking a highly organized, service-driven Hospitality Floater to support all aspects of corporate hosting, hospitality, and guest experience programs for our clients' FIFA World Cup 26™ portfolios. This role serves as a flexible, cross-functional team member capable of stepping into multiple operational areas including guest services, transportation coordination, lodging support, food & beverage operations, event logistics, executive hosting, registration, and onsite hospitality execution. The ideal candidate thrives in fast-paced environments, adapts quickly to changing priorities, and delivers exceptional white-glove service with professionalism and attention to detail. This position is best suited for someone who enjoys variety in their day-to-day responsibilities and takes pride in ensuring seamless guest experiences across every touchpoint.

Requirements

5–7 years of experience in event staffing, workforce management, or large-scale operations — preferably in sports, live events, or experiential marketing.
Proven success managing large, diverse teams and coordinating multiple staffing vendors.
Strong organizational, problem-solving, and multitasking abilities with an eye for detail.
Experience developing and maintaining schedules, shift plans, and credentialing systems.
Skilled in vendor relations, budgeting, and operational reporting.
Excellent communication and interpersonal skills with a hands-on, people-first leadership style.
High level PowerPoint Skills, Excel and Outlook and a confidence to present internally and externally.
An ability to connect with people from various backgrounds, cultures and an ability to handle high end B2B clients and B2C guests equally.
Proficiency in Microsoft Office Suite and workforce management or project tracking platforms.
Ability to thrive in fast-paced, high-pressure environments while maintaining a calm and solutions-oriented mindset.
Endurance, stamina and physical ability to work long hours for extended days during activations.
Persistent enthusiasm, energy and drive through the project both in the office and importantly, on the road.
Valid driver’s license and clean driving record required.
Ability to lift up to 50 lbs. and stand for up to or more than eight hours at a time.
Flexibility and willingness to travel domestically and work weekends or holidays as needed.

Responsibilities

Day to day coordination of the FWC related hospitality projects with global/domestic teams.
Provide flexible operational support across hospitality, hosting, and experiential programs.
Step in as backup coverage for multiple hospitality workstreams including registration, transportation, lodging, ticketing, guest communications, food & beverage, gifting, and onsite hosting.
Support planning and execution of corporate hospitality programs, executive hosting events, and VIP experiences.
Coordinate guest logistics including hotel manifests, transportation schedules, itineraries, credentials, and event access.
Serve as a guest-facing representative, delivering professional and personalized service to clients, executives, and VIP attendees.
Assist with onsite event operations including hospitality desks, check-in, wayfinding, venue support, and guest issue resolution.
Support food & beverage execution including catering coordination, dietary accommodations, inventory tracking, and hospitality suite readiness.
Manage and update tracking documents, guest lists, operational run-of-shows, and reporting materials.
Coordinate with vendors, venues, hotels, transportation providers, and internal stakeholders to ensure seamless execution.
Troubleshoot real-time operational issues with professionalism, urgency, and discretion.
Maintain high standards of presentation, organization, and operational readiness across all hospitality environments.
Support pre-event planning, onsite execution, and post-event wrap-up activities.
Assist with administrative and operational tasks as needed; no task is too small.
Onsite delivery of the event.